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- Tasks: Manage office operations and support team dynamics in a fast-paced agency.
- Company: Join a vibrant PR, marketing, and events agency with a focus on growth.
- Benefits: Enjoy flexible working, private healthcare, and a bonus scheme.
- Why this job: Be at the heart of a creative agency and make a real impact.
- Qualifications: 5 years in operations or office management, ideally in a creative setting.
- Other info: Dynamic environment with opportunities for professional development and team celebrations.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing PR, marketing and events agency is looking for an experienced Office & Team Manager to play a central role in keeping the business running smoothly. This is a highly varied operational position responsible for supporting the team, managing internal processes, and ensuring the agency’s UK and US operations function efficiently.
This role sits at the heart of the organisation and works closely with leadership to support people operations, office management, compliance and internal culture. It’s ideal for someone who enjoys building structure, improving processes, and creating an environment where teams can do their best work.
Key Responsibilities- People Operations
- Manage the employee lifecycle including onboarding and offboarding
- Coordinate employee review cycles and performance management processes
- Administer training and professional development programmes
- Manage recruitment administration and careers inbox
- Oversee employee benefits across the UK and US including healthcare, pensions, and 401k administration
- Maintain employee records and HR systems
- Support leadership with HR policies and best practice
- Office & Agency Operations
- Oversee day-to-day operations across UK and US offices
- Coordinate travel arrangements and operational logistics for the team
- Organise shipments for trade shows and events
- Arrange client and press gifting
- Manage internal communications and team announcements
- Maintain operational systems and agency processes including the IT stack
- Oversee ordering and setup of new technology devices
- Ensure the office environment supports productivity and collaboration
- Compliance, Contracts & Administration
- Manage company registrations and compliance requirements including expansion into new US states
- Maintain and administer company contracts such as NDAs and supplier agreements
- Oversee insurance policies and corporate subscriptions
- Manage corporate cards and expense systems
- Team Experience & Culture
- Organise employee recognition, gifting and milestone celebrations
- Coordinate welcome lunches and team social events
- Support initiatives that strengthen culture and engagement
- Help maintain a positive, organised and inclusive working environment
- Experience
- 5 years’ experience in operations, people operations or office management
- Background working in a PR, marketing, communications or creative agency
- Experience supporting teams of around 20 to 50 people
- Exposure to both UK and US employment processes and operations
- Skills
- Highly organised and detail focused
- Proactive and solutions oriented
- Strong communicator with a people first mindset
- Process driven with the ability to build and improve systems
- Commercially aware and comfortable managing multiple priorities
- Desirable Tools & Systems
- HR systems such as BrightHR
- Resource planning or timesheet platforms such as Synergist
- Expense management platforms such as Dext or Equals
- Google Workspace, Slack and collaboration tools
- Discretionary annual bonus scheme
- Private healthcare after probation
- Enhanced family friendly policies
- Flexible Friday working and summer early finishes
- Employee assistance programme
- Annual global team festival event
- Enhanced holiday allowance with additional days accrued through service
- Christmas office closure days
- Team socials and welcome lunches
- Employee recognition awards and prize draws
- Option for unpaid sabbatical after four years
If you’re an organised, proactive operations professional who enjoys supporting teams and building strong internal systems, this is a great opportunity to join a growing agency and play a key role in its continued success.
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.
We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them.
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Office & Team Manager in London employer: DNA Recruit
Contact Detail:
DNA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office & Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the PR and marketing world. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; people love to help!
✨Tip Number 2
Show up at industry events or webinars. These are golden chances to meet potential employers and showcase your enthusiasm. Plus, you’ll get to learn more about the latest trends in office management and team dynamics.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company culture and values. Use this info to craft your pitch when you reach out directly. It shows you’re genuinely interested and a great fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come in directly. It gives us a chance to see your enthusiasm and makes it easier for us to connect with you about the Office & Team Manager role.
We think you need these skills to ace Office & Team Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office & Team Manager role. Highlight your experience in operations and people management, especially in PR or marketing agencies. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've improved processes or supported teams in the past. We love a good story!
Showcase Your Organisational Skills: As an Office & Team Manager, being organised is key. In your application, give us a glimpse of how you manage multiple priorities and keep everything running smoothly. We’re all about efficiency here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at DNA Recruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office & Team Manager role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to the agency's success.
✨Showcase Your Organisational Skills
As this role requires a highly organised individual, prepare examples that demonstrate your ability to manage multiple priorities and improve processes. Think of specific situations where your organisational skills made a significant impact on team efficiency.
✨Communicate Your People-First Mindset
Since the role involves people operations, be ready to discuss your approach to supporting team culture and engagement. Share experiences where you've successfully fostered a positive work environment or handled employee relations effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the agency's culture, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.