Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and drive growth in a dynamic shopper marketing agency.
- Company: Join a leading shopper marketing agency with a vibrant culture and global reach.
- Benefits: Competitive salary, profit share bonus, hybrid work, and career development opportunities.
- Other info: Be part of a diverse team and stay ahead of industry trends.
- Why this job: Make a real impact by shaping innovative strategies for major global brands.
- Qualifications: Experience in shopper marketing and exceptional account leadership skills required.
The predicted salary is between 60000 - 85000 £ per year.
Are you a Client Services Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Shopper Marketing Agency to find a commercially driven Client Services Director to lead UK and EU growth from their Leeds hub (with regular travel to Newcastle). This agency goes far beyond in-store POS and e-commerce assets. They specialise in shopper-led strategy, category development, retailer engagement and innovation – helping global brands win at the point of purchase and beyond. With offices across the UK and internationally, they deliver impactful, insight-driven solutions for major global clients.
This is a pivotal leadership role, reporting to the Managing Director, with responsibility for driving client growth, commercial performance and team development across a significant portion of the agency.
About the Role- Client Leadership & Growth
- Build and deepen senior client relationships, identifying long-term partnership opportunities
- Drive organic and accelerated growth across brand, category, engagement and innovation capabilities
- Lead annual planning, scope development and contract negotiations
- Partner with new business teams on pitches and onboarding
- Ensure the agency remains visible, trusted and strategically embedded within client organisations
- Leading the Work
- Oversee output across your client group, ensuring exceptional standards and measurable impact
- Shape responses to complex briefs across brand, category, engagement and innovation
- Align agency work with broader client business objectives and retailer requirements
- Champion KPIs, measurement frameworks and ROI-led thinking
- Continuously elevate the role of shopper strategy within client businesses
- Financial & Operational Management
- Own forecasting, budgeting and margin performance across accounts
- Ensure clear scoping, effective resourcing and on-time, on-budget delivery
- Identify and mitigate risks around scope, delivery and competitive activity
- Team Leadership & Development
- Lead and mentor Account Directors, Account Managers and cross-functional teams
- Create a culture of accountability, collaboration and excellence
- Support career progression, performance management and succession planning
- Agency Leadership
- Act as a senior voice shaping the evolution of client services within the agency
- Contribute to agency-wide initiatives and ways of working
- Role model values and champion a progressive, energetic culture
- Stay ahead of shopper marketing trends and retailer dynamics
- Significant shopper marketing agency experience
- Strong background across brand, category and retailer engagement projects
- Exceptional commercial acumen within an agency environment
- Outstanding account leadership and organisational skills
- Confident communicator and presenter at senior level
- Experience delivering digital, technology and content-led projects
- Comfortable managing multiple complex accounts simultaneously
- A natural relationship-builder with gravitas and energy
£70,000 - £85,000 per annum DOE
Profit Share Bonus Scheme
Location: Leeds (Hybrid 3:2) with regular Newcastle travel
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
European Client Services Director in London employer: DNA Recruit
Contact Detail:
DNA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Client Services Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your expertise! Create a portfolio or case studies showcasing your past successes in shopper marketing. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can contribute to their growth. This will impress them and show you're genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge over others. Let’s get you that Client Services Director role!
We think you need these skills to ace European Client Services Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Client Services Director. Highlight your experience in shopper marketing and client leadership, showcasing how you've driven growth and built relationships in previous roles.
Craft a Compelling Cover Letter: Your cover letter should tell your story! Explain why you're passionate about this role and how your skills align with the agency's goals. Don't forget to mention your experience with brand and category engagement.
Showcase Your Achievements: When detailing your experience, focus on measurable achievements. Use specific examples that demonstrate your commercial acumen and ability to lead teams effectively. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at DNA Recruit
✨Know Your Shopper Marketing Inside Out
Make sure you brush up on the latest trends in shopper marketing and how they relate to brand and category engagement. Be ready to discuss specific examples of how you've driven growth in previous roles, as this will show your deep understanding of the industry.
✨Demonstrate Leadership Skills
As a Client Services Director, you'll need to showcase your leadership abilities. Prepare to share experiences where you've successfully led teams, mentored others, or contributed to a positive agency culture. Highlight how you can inspire and develop your team while driving client success.
✨Prepare for Complex Briefs
Expect to tackle complex briefs during the interview. Think about how you've approached similar challenges in the past and be ready to outline your thought process. This will demonstrate your strategic thinking and ability to align agency work with client objectives.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with financial management, including forecasting and budgeting. Share specific examples of how you've improved margin performance across accounts, as this will highlight your commercial mindset and ability to drive profitability.