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- Tasks: Lead client relationships and drive growth in a dynamic shopper marketing agency.
- Company: A leading shopper marketing agency with a focus on innovation and client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by shaping strategies for global brands and driving their success.
- Qualifications: Proven experience in client services and strong leadership skills.
- Other info: Join a vibrant team with opportunities for travel and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
Are you a Client Services Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Shopper Marketing Agency to find a commercially driven Client Services Director to lead UK and EU growth from their Leeds hub (with regular travel to Newcastle).
This agency goes far beyond in-store POS and e-commerce assets. They specialise in shopper-led strategy, category development, retailer engagement and innovation – helping global brands win at the point of purchase and beyond. With offices across the UK and internationally, they deliver impactful, insight-driven solutions for major global clients.
This is a pivotal leadership role, reporting to the Managing Director, with responsibility for driving client growth, commercial performance and team development across a significant portion of the agency.
About the Role- Client Leadership & Growth
- Build and deepen senior client relationships, identifying long‑term partnership opportunities
- Drive organic and accelerated growth across brand, category, engagement and innovation capabilities
- Lead annual planning, scope development and contract negotiations
- Partner with new business teams on pitches and onboarding
- Ensure the agency remains visible, trusted and strategically embedded within client organisations
- Leading the Work
- Oversee output across your client group, ensuring exceptional standards and measurable impact
- Shape responses to complex briefs across brand, category, engagement and innovation
- Align agency work with broader client business objectives and retailer requirements
- Champion KPIs, measurement frameworks and ROI‑led thinking
- Continuously elevate the role of shopper strategy within client businesses
- Financial & Operational Management
- Own forecasting, budgeting and margin performance across accounts
- Ensure clear scoping, effective resourcing and on‑time, on‑budget delivery
- Identify and mitigate risks around scope, delivery and competitive activity
- Team Leadership & Development
- Lead and mentor
Client Services Director in Leeds employer: DNA Recruit
Contact Detail:
DNA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Client Services Director role.
✨Tip Number 2
Prepare for those interviews by researching the agency inside out. Understand their client base, recent projects, and how they drive shopper-led strategies. We want you to walk in confident and ready to discuss how you can elevate their work!
✨Tip Number 3
Showcase your leadership skills during the interview. Talk about how you've built and deepened client relationships in the past. We’re looking for someone who can lead teams and drive growth, so let that shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. We believe in making connections, and this is a great way to reinforce your interest in the role.
We think you need these skills to ace Client Services Director in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Director role. Highlight your experience in client leadership, growth strategies, and team development. We want to see how you can drive commercial performance and build strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and driven growth in previous positions. We love seeing your personality come through!
Showcase Relevant Experience: When filling out your application, make sure to showcase your experience in shopper marketing and category development. We’re looking for someone who understands the nuances of the industry and can bring innovative ideas to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our agency and what we stand for.
How to prepare for a job interview at DNA Recruit
✨Know Your Client Inside Out
Before the interview, dive deep into the agency's client portfolio and their recent campaigns. Understanding their shopper-led strategies and how they engage with brands will show your genuine interest and help you discuss how you can contribute to their growth.
✨Showcase Your Leadership Skills
As a Client Services Director, you'll be leading teams and driving client relationships. Prepare examples of how you've successfully led teams in the past, focusing on mentorship and development. Highlight specific instances where your leadership directly impacted client satisfaction or business growth.
✨Prepare for Financial Discussions
Since the role involves financial management, brush up on your budgeting and forecasting skills. Be ready to discuss how you've managed margins and delivered on financial targets in previous roles. This will demonstrate your capability to handle the financial aspects of the position.
✨Align with Their Vision
Understand the agency's mission and values, especially their focus on innovation and category development. During the interview, articulate how your vision aligns with theirs and how you can help elevate their shopper strategy within client businesses. This shows you're not just looking for a job, but a partnership.