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For Companies At a Glance
- Tasks: Help clients with data products, troubleshoot issues, and improve service quality.
- Company: Global data and technology company with a focus on innovation.
- Benefits: Flexible hybrid working, great progression opportunities, and a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer support, strong communication skills, and familiarity with CRM tools.
- Other info: Proactive culture that encourages new ideas and personal growth.
The predicted salary is between 28800 - 48000 £ per year.
Customer Support Specialist
We’re partnering with a global data and technology company that provides real-time insights powering some of the world’s most dynamic industries. They’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.
This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.
The role:
- Respond to customer queries and technical issues, delivering accurate and timely support
- Investigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the process
- Use tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insights
- Collaborate with commercial, data, and product teams to resolve issues and improve service quality
- Support process improvements through proactive feedback and detailed issue documentation
- Handle incident reporting and escalation with accuracy and urgency
About you:
- Experience in customer support, technical support, or a similar client-facing environment
- Confident working with data, with a logical approach to problem-solving
- Comfortable using CRM and ticketing systems
- Strong communicator with an ability to manage multiple stakeholders
- Proactive, detail-oriented, and able to work both independently and collaboratively
- A background in Travel, Aviation, or SAAS
- Familiarity with SQL and JIRA
What’s on offer:
- A collaborative, innovation-driven culture where new ideas are encouraged
- Flexible hybrid working
- Great progression opportunities within a global organisation
- A supportive environment focused on learning, improvement, and shared success
If you’re passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we’d love to hear from you.
Customer Support Specialist employer: DNA Recruit
Contact Detail:
DNA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with customer queries and technical issues, think of examples from your past experiences where you successfully resolved challenges. This will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and technical roles. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer queries or technical issues in the past. We love seeing a logical approach to problem-solving, especially when it comes to data-related challenges.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and skills, as this reflects the strong communication skills we’re looking for in a Customer Support Specialist.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at DNA Recruit
✨Know Your Stuff
Make sure you’re familiar with the company’s data products and services. Brush up on any technical skills mentioned in the job description, like SQL or using tools like Salesforce and JIRA. This will show that you’re not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
As a Customer Support Specialist, clear communication is key. Practice explaining complex concepts in simple terms. During the interview, be ready to demonstrate how you would handle customer queries or technical issues, showcasing your ability to keep clients informed throughout the process.
✨Be a Problem Solver
Prepare for scenario-based questions where you might need to troubleshoot a data-related issue. Think of examples from your past experience where you successfully resolved a problem, and be ready to walk the interviewer through your thought process. This will highlight your logical approach to problem-solving.
✨Emphasise Teamwork
Collaboration is crucial in this role, so be prepared to discuss how you’ve worked with different teams in the past. Share specific examples of how you’ve contributed to improving service quality or provided feedback that led to process improvements. This will show that you can work well both independently and as part of a team.