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For Companies At a Glance
- Tasks: Help clients with data products, troubleshoot issues, and improve service quality.
- Company: Global data and technology company with a focus on innovation.
- Benefits: Flexible hybrid working, great progression opportunities, and a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer support, strong communication skills, and familiarity with CRM tools.
- Other info: Proactive culture that encourages new ideas and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Customer Support Specialist
We’re partnering with a global data and technology company that provides real-time insights powering some of the world’s most dynamic industries. They’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.
This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.
Responsibilities
- Respond to customer queries and technical issues, delivering accurate and timely support
- Investigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the process
- Use tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insights
- Collaborate with commercial, data, and product teams to resolve issues and improve service quality
- Support process improvements through proactive feedback and detailed issue documentation
- Handle incident reporting and escalation with accuracy and urgency
About you
- Experience in customer support, technical support, or a similar client-facing environment
- Confident working with data, with a logical approach to problem-solving (basic SQL a plus)
- Comfortable using CRM and ticketing systems
- Strong communicator with an ability to manage multiple stakeholders
- Proactive, detail-oriented, and able to work both independently and collaboratively
What’s on offer
- A collaborative, innovation-driven culture where new ideas are encouraged
- Flexible hybrid working
- Great progression opportunities within a global organisation
- A supportive environment focused on learning, improvement, and shared success
If you’re passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we’d love to hear from you.
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.
- We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them.
- Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook.
DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
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Customer Support Specialist employer: DNA Recruit
Contact Detail:
DNA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and technical issues, being clear and confident in your responses is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these during interviews to demonstrate your logical approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and technical roles. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer queries or technical issues in the past. We love seeing a logical approach to problem-solving, especially when it comes to data-related challenges.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and skills, as this reflects your ability to manage multiple stakeholders effectively.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at DNA Recruit
✨Know Your Stuff
Make sure you’re familiar with the company’s data products and services. Brush up on any technical skills mentioned in the job description, like SQL or using tools like Salesforce and JIRA. This will show that you’re not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
As a Customer Support Specialist, clear communication is key. Practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with clients in the past, especially when troubleshooting issues.
✨Be Ready to Problem-Solve
Expect to be asked about how you would handle specific customer queries or technical issues. Think through some scenarios beforehand and outline your logical approach to problem-solving. This will demonstrate your ability to think on your feet and tackle challenges effectively.
✨Emphasise Teamwork and Collaboration
This role involves working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you’ve worked with others to improve service quality or resolve issues, highlighting your proactive and detail-oriented nature.
