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For Companies At a Glance
- Tasks: Help clients with data products, troubleshoot issues, and improve service quality.
- Company: Global data and technology company with a focus on innovation.
- Benefits: Flexible hybrid working, great progression opportunities, and a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer support, strong communication skills, and familiarity with CRM tools.
- Other info: Proactive culture that encourages new ideas and personal growth.
The predicted salary is between 30000 - 50000 £ per year.
Customer Support Specialist
We’re partnering with a global data and technology company that provides real-time insights powering some of the world’s most dynamic industries. They’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.
This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.
The role:
- Respond to customer queries and technical issues, delivering accurate and timely support
- Investigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the process
- Use tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insights
- Collaborate with commercial, data, and product teams to resolve issues and improve service quality
- Support process improvements through proactive feedback and detailed issue documentation
- Handle incident reporting and escalation with accuracy and urgency
About you:
- Experience in customer support, technical support, or a similar client-facing environment
- Confident working with data, with a logical approach to problem-solving
- Comfortable using CRM and ticketing systems
- Strong communicator with an ability to manage multiple stakeholders
- Proactive, detail-oriented, and able to work both independently and collaboratively
- A background in Travel, Aviation, or SAAS
- Familiarity with SQL and JIRA
What’s on offer:
- A collaborative, innovation-driven culture where new ideas are encouraged
- Flexible hybrid working
- Great progression opportunities within a global organisation
- A supportive environment focused on learning, improvement, and shared success
If you’re passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we’d love to hear from you.
Customer Support Specialist employer: DNA Recruit
Contact Detail:
DNA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky customer queries or technical issues. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Salesforce, JIRA, or ServiceNow before the interview. Being able to talk confidently about these systems will definitely give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and technical roles. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer queries or technical issues in the past. We love seeing a logical approach to problem-solving, especially when it comes to data-related challenges.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and skills, as this reflects the strong communication skills we’re looking for in a Customer Support Specialist.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DNA Recruit
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Salesforce, JIRA, and ServiceNow. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer queries or technical issues in the past. Highlight your logical approach to problem-solving and how you communicated effectively with clients during those situations.
✨Understand the Company’s Products
Do some research on the company’s data products and services. Being knowledgeable about what they offer will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Emphasise Collaboration
Since the role involves working with various teams, be ready to discuss your experience collaborating with others. Share specific instances where you worked with different stakeholders to resolve issues or improve service quality.