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- Tasks: Support customers by resolving queries and technical issues with data products.
- Company: Global data and technology company focused on innovation.
- Benefits: Flexible hybrid working, great progression opportunities, and a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer support and strong problem-solving skills.
- Other info: Collaborative culture that encourages new ideas and continuous learning.
The predicted salary is between 30000 - 50000 £ per year.
We\’re partnering with a global data and technology company that provides real-time insights powering some of the world\’s most dynamic industries. They\’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.
This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.
The role:
Respond to customer queries and technical issues, delivering accurate and timely support
Investigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the process
Use tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insights
Collaborate with commercial, data, and product teams to resolve issues and improve service quality
Support process improvements through proactive feedback and detailed issue documentation
Handle incident reporting and escalation with accuracy and urgency
About you:
Experience in customer support, technical support, or a similar client-facing environment
Confident working with data, with a logical approach to problem-solving
Comfortable using CRM and ticketing systems
Strong communicator with an ability to manage multiple stakeholders
Proactive, detail-oriented, and able to work both independently and collaboratively
A background in Travel, Aviation, or SAAS
Familiarity with SQL and JIRA
What\’s on offer:
A collaborative, innovation-driven culture where new ideas are encouraged
Flexible hybrid working
Great progression opportunities within a global organisation
A supportive environment focused on learning, improvement, and shared success
If you\’re passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we\’d love to hear from you.
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Customer Support Specialist employer: DNA Recruit
Contact Detail:
DNA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how we’d handle tricky customer queries or technical issues. Role-playing with a friend can help us feel more confident!
✨Tip Number 3
Show off our problem-solving skills during the interview. Use examples from past experiences where we tackled data-related challenges. This will demonstrate our logical approach and ability to communicate effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Support Specialist. Highlight your experience in customer support and any technical skills you have, especially with tools like Salesforce or JIRA. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how your background aligns with our needs. Be sure to mention any relevant experience in data or technology, as that’s a big plus for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer queries or technical issues in the past. We love seeing a logical approach to problem-solving, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at DNA Recruit
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Salesforce, JIRA, and ServiceNow. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer queries or technical issues in the past. Highlight your logical approach to problem-solving and how you communicated effectively with clients during those situations.
✨Understand the Company’s Products
Research the company’s data products and services. Understanding what they offer will help you answer questions more confidently and demonstrate your genuine interest in helping clients succeed.
✨Emphasise Collaboration
Since the role involves working with various teams, be ready to discuss your experience collaborating with others. Share specific instances where teamwork led to improved service quality or resolved complex issues.
