At a Glance
- Tasks: Support game of skill merchants with onboarding and technical queries.
- Company: Join a fast-growing fintech that values diversity and innovation.
- Benefits: Enjoy 25 days holiday, private medical, and access to self-learning platforms.
- Other info: Collaborative team culture with excellent growth opportunities.
- Why this job: Make a real impact by helping merchants thrive in a dynamic environment.
- Qualifications: 18 months experience in customer support and familiarity with payment processing.
The predicted salary is between 35000 - 45000 £ per year.
As the Senior Technical Account Manager – High Risk at DNA Payments, you will be responsible for supporting the game of skill merchant portfolio. Your role will be to proactively support merchants (and game of skill partners) during onboarding and go live processes, with technical queries, and supporting those merchants/partners during business expansion and change programmes.
Job Description:
- Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
- Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process.
- Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner.
- Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally.
- Provide structured performance reporting to Game of Skill Merchants and Partners.
- Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate.
- Be on hand to provide ad hoc support and guidance for merchant and partner queries.
- Ensure support tickets are resolved in a timely manner and within SLA.
Required skills:
- Experience: Minimum of 18 months experience in a support or customer facing co-ordination role.
- Technical Knowledge: Familiarity with payment processing solutions and related technologies (including WooCommerce).
- Customer-Centric: A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs.
- Multi-Tasking: Ability to work across multiple merchants at the same time.
What’s in it for you?
You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:
- 25 days holiday per year
- Private Medical
- Life Assurance
- Ride to work
- Access to self-learning platform
- Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.
Join us in creating a workplace that reflects the diverse world and customers we serve. Should you require any reasonable adjustments throughout the interview process, please make us aware.
Technical Account Manager employer: DNA Payments
At DNA Payments, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior Technical Account Manager, you'll benefit from extensive professional development opportunities, a generous holiday allowance, and comprehensive health benefits, all while working in a fast-growing fintech environment that values diversity and inclusion. Join us to make a meaningful impact in the game of skill sector, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at DNA Payments on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the game of skill sector. Brush up on payment processing solutions and think about how your experience aligns with the role. We want to see that you’re not just a fit, but the perfect fit!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve proactively resolved issues in previous roles. This is key for a Technical Account Manager, so let us know how you can make onboarding smooth for our merchants.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the right choice for the team.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in customer support and any technical knowledge you have, especially around payment processing solutions. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your proactive approach to solving problems, as that’s key for us.
Showcase Your Customer-Centric Mindset:In your application, emphasise your focus on client satisfaction. Share examples of how you've gone above and beyond to support customers in previous roles. We love candidates who put the customer first!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at DNA Payments!
How to prepare for a job interview at DNA Payments
✨Know Your Tech
Familiarise yourself with payment processing solutions and technologies like WooCommerce. Be ready to discuss how these tools can enhance the onboarding experience for merchants, as this will show your technical knowledge and readiness for the role.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully resolved customer queries in the past. Highlight your proactive approach to ensuring client satisfaction, as this aligns perfectly with the expectations for a Technical Account Manager.
✨Demonstrate Multi-Tasking Skills
Think of instances where you managed multiple projects or clients simultaneously. Be ready to explain how you prioritised tasks and maintained high-quality support, which is crucial for managing a diverse portfolio of merchants.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and how DNA Payments measures success with their merchants. This shows your genuine interest in the role and helps you understand how you can contribute to their growth.
