DNA Payments in London is seeking a Consumer Duty Manager to lead the FCA Consumer Duty strategy, oversee customer complaints, and ensure fair outcomes. The role reports to the CEO and collaborates with cross-functional teams to embed regulatory requirements across products and services.
The successful candidate will manage end-to-end complaints, drive root-cause analysis, and deliver MI to senior leadership while supporting audits and regulatory requests.
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Senior Consumer Duty & Complaints Manager employer: DNA Payments
At DNA Payments, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. Our Sales Academy offers comprehensive training and development opportunities, ensuring that you not only gain valuable skills but also have clear pathways for career progression within the company. With benefits like private medical insurance, a generous holiday allowance, and a focus on employee well-being, we are committed to creating a rewarding environment for our team members, all while working remotely in a flexible setting.
