At a Glance
- Tasks: Support game of skill merchants with onboarding and technical queries in a fast-paced environment.
- Company: Join a dynamic fintech company focused on innovation and collaboration.
- Benefits: Enjoy 25 days holiday, private medical, life assurance, and access to self-learning platforms.
- Other info: Diversity and inclusion are at our core; we celebrate unique perspectives.
- Why this job: Be part of a growing team where your contributions directly impact merchant success.
- Qualifications: 18 months in a customer-facing role with knowledge of payment processing solutions.
The predicted salary is between 36000 - 44000 £ per year.
As the Senior Technical Account Manager – High Risk at DNA Payments, you will be responsible for supporting the game of skill merchant portfolio. Your role will be to proactively support merchants (and game of skill partners) during onboarding and go live processes, with technical queries, and supporting those merchants/partners during business expansion and change programmes.
Job Description:
- Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
- Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process.
- Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner.
- Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally.
- Provide structured performance reporting to Game of Skill Merchants and Partners.
- Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate.
- Be on hand to provide ad hoc support and guidance for merchant and partner queries.
- Ensure support tickets are resolved in a timely manner and within SLA.
Required skills:
- Experience: Minimum of 18 months experience in a support or customer facing co-ordination role.
- Technical Knowledge: Familiarity with payment processing solutions and related technologies (including WooCommerce).
- Customer-Centric: A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs.
- Multi-Tasking: Ability to work across multiple merchants at the same time.
What’s in it for you?
- 25 days holiday per year.
- Private Medical.
- Life Assurance.
- Ride to work.
- Access to self-learning platform.
- Bookboon.
- Income Protection.
- Workplace Pension.
- Employee Assistance Programme.
At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.
Join us in creating a workplace that reflects the diverse world and customers we serve.
Should you require any reasonable adjustments throughout the interview process, please make us aware.
Remote Technical Account Manager employer: DNA Payments
At DNA Payments, we pride ourselves on being a leading fintech employer that fosters a collaborative and inclusive work culture. As a Business Development Manager in Northampton, you'll enjoy competitive benefits including a generous commission structure, private medical insurance, and opportunities for personal growth through our self-learning platform. Join us to be part of a dynamic team dedicated to reshaping the future of payments while enjoying a supportive environment that values diversity and innovation.
