Financial Accountant - Operations in London

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialize in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms. Recognized as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe. Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we're on a mission to empower businesses to thrive through pioneering payment solutions.

We are seeking a proactive and experienced Financial Operations Accountant to lead a team responsible for core financial operations, including merchant liability calculations, collections management, and day-to-day financial queries across the business. This role plays a critical part in maintaining financial control, ensuring timely cash collection, and driving operational excellence across the finance function. This role is working in a hybrid office environment with 3 days a week in a DNA office.

Key Responsibilities:

• Merchant Liability and Financial Calculations

• Work with Treasury to enhance the end-to-end process of merchant liability calculations, ensuring accuracy and timeliness.
• Ensure that all daily merchant funding is completed, and any rejected payments are processed within SLA.
• Preparing daily reconciliation of all processed transactions and clearing any rejects from internal or external platforms.
• Monitor key metrics and trends, flag anomalies, and work with relevant departments to resolve discrepancies.
• Maintain robust reconciliations and documentation to support calculations.
• Collaborate with Commercial and Risk teams to enhance processes and reporting.

• Act as the go-to point of contact for operational finance queries across the business.
• Investigate and resolve escalated transactional or reconciliation issues.
• Ensure that processes comply with internal controls and audit requirements.
• Identify opportunities to improve systems and processes for greater efficiency and accuracy.

• Work with the CFO and wider business to enhance processes to ensure billing is accurate.
• Oversee the end-to-end collections function, including proactive management of outstanding balances.
• Monitor and report on aged debt, working with the team to drive timely resolution.
• Implement strategies to optimise cash collection and reduce debtor days.
• Maintain strong communication with internal departments and external customers regarding overdue accounts.
• Escalate high-risk accounts as appropriate and support legal/recovery actions if required.

• Work with the finance team during internal and external audits.
• Strengthen internal control across the function.
• Document all processes within the team.
• Ensuring all staff are adequately trained within the team.

About You:

• Qualified accountant (ACA, ACCA, CIMA or equivalent) with at least 5 years' experience is essential.
• Background in payments, fintech, or e-commerce industries.
• Strong experience in financial operations, including managing calculations and reconciliations.
• Proven leadership skills, with experience managing finance or collections teams.
• Strong understanding of collections processes and best practices.
• Excellent analytical skills and attention to detail.
• Confident communicator with strong interpersonal skills and stakeholder engagement experience.
• Advanced Excel skills and comfortable working with large data sets.
• Experience with ERP/accounting systems NetSuite and Salesforce.
• Familiarity with merchant services, settlement processes, or risk exposure management.
• Financial transformation and project management.

What's in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Employee Assistance Programme

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered. Join us in creating a workplace that reflects the diverse world and customers we serve. Should you require any reasonable adjustments throughout the interview process, please make us aware.