At a Glance
- Tasks: Support corporate clients with payment solutions and enhance customer experience.
- Company: Join a top fintech innovator reshaping the payments landscape.
- Benefits: Enjoy 25 days holiday, private medical, and career development opportunities.
- Other info: Remote role with a focus on collaboration and community initiatives.
- Why this job: Be part of a dynamic team driving innovation in payment technology.
- Qualifications: Passion for learning, problem-solving skills, and tech-savvy mindset.
The predicted salary is between 27000 - 33000 £ per year.
We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.
Recognised by Beauhurst as one of the UK's top 50 fintech innovators, we're reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure.
Backed by 100 million in Private Equity funding from Alchemy, we process 1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.
The opportunity We're looking for a Client Solutions Specialist with a commitment & drive to learn, to support the growth in the corporate sector, for our full suite of payment solutions and products.
DNA Payments have disrupted the market and are growing rapidly thanks to our great people, products, and service.
We need the very best technically minded individual to support our sales team as they drive and win more business for us, supporting our Corporate Sales & Partnerships teams.
If you like solving problems and are looking for a challenging opportunity to deliver a great product and customer experience, we could be a great fit!
Providing consultancy and support to external parties, integrating to our solutions - utilising a project methodology (managed within JIRA & Confluence)Creating & Maintaining technical documentation on all solutions and processes Configuring and assisting with corporate merchant & partner solution deployment (rimarily remotely, however, may be required for adhoc on-site responsibilities).
What you'll need to succeed You'll love learning – you're the person who is always picking up new things, and finding new challenges in your day to day You'll be competitive and determined – we're all working together to achieve success, but you will want to learn and understand the most You'll be a problem solver – you are methodical and love finding creative ways to fix things You'll love technology – you might be an early adopter of new gadgets, or someone who loves to tinker and create, or just someone who appreciates innovation.
25 days holiday per year Private Medical Life Assurance Ride to work Access to self-learning platform Income Protection Workplace Pension Employee Assistance Programme Educate, Discover & Inspire At DNA Payments, we put our values into action through real initiatives.
From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we're committed to investing in our teams.
We're also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
Customer Experience Associate (Remote) in London employer: DNA Payments
At DNA Payments, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. Our Sales Academy offers comprehensive training and development opportunities, ensuring that you not only gain valuable skills but also have clear pathways for career progression within the company. With benefits like private medical insurance, a generous holiday allowance, and a focus on employee well-being, we are committed to creating a rewarding environment for our team members, all while working remotely in a flexible setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Associate (Remote) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DNA Payments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DNA Payments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Associate (Remote) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DNA Payments:Your cover letter is your chance to shine! Tell us why you want to work at DNA Payments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DNA Payments!
How to prepare for a job interview at DNA Payments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
