At a Glance
- Tasks: Manage customer enquiries and provide top-notch support via phone, email, and chat.
- Company: Join a fast-growing fintech in Hull with a supportive team culture.
- Benefits: Enjoy 25 days holiday, private medical, and access to self-learning platforms.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Gain valuable experience in customer service while making a real impact.
- Qualifications: No prior call centre experience needed; just a passion for helping people.
The predicted salary is between 12 - 15 £ per hour.
We’re looking for a Customer Service Agent to join our growing team based in Hull. Reporting to the Customer Services Team Leader, your main responsibility will be to manage day-to-day customer enquiries and aim for first-contact resolution.
You’ll be part of a highly motivated, supportive team within a fast-growing business, working alongside colleagues who genuinely care about delivering a great customer experience.
Working hours: 18PW - Hours ranging from 0800-2300 Monday-Sunday
Working location: Hull
Key Responsibilities:
- Responding to customers’ queries via telephone, email and online chat.
- Dealing with, but not limited to, billing enquiries, technical issues, swapping / ordering terminals, product logistics, ordering stock.
- Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support.
- Working on systems such as Salesforce, online telephony platforms and other software to support our customer base.
Competencies:
- Previous experience in a customer service/ call centre role would be advantageous. Call centre experience is not mandatory.
- An interest in business and providing the highest level of customer service.
- A willingness to learn and be accountable for your success and development.
- Previous exposure to our operating systems would be an advantage but full training and support will be given.
- Good communication and listening skills.
Skill/Technical:
- Troubleshooting and root cause analysis within a similar industry would be an advantage.
- Exposure to the products and systems we use would be an advantage. (PAX Store/Noetica/OCC/Salesforce/ODIN/Kibana)
- Ability to take ownership of customer cases/ escalations and handle through to resolution.
- Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines.
About You:
- A keen interest in people, business, and technology.
- High level written, communication and listening skills are essential.
- Previous exposure to our operating systems would be an advantage.
- A passion for client outcomes.
What’s in it for you?
You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:
- 25 days holiday per year
- Private Medical
- Life Assurance
- Cycle to work scheme
- Access to self-learning platform - Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.
Join us in creating a workplace that reflects the diverse world and customers we serve.
Should you require any reasonable adjustments throughout the interview process, please let us know by emailing either HR@dnapaymentsgroup.com.
Part-Time Customer Service Agent in Hull employer: DNA Payments
At DNA Payments, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in Hull. As a part-time Customer Service Agent, you'll benefit from comprehensive training, opportunities for personal growth, and a range of perks including private medical insurance and a cycle to work scheme, all while contributing to a diverse team that values innovation and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Agent in Hull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DNA Payments. Understand their values, mission, and what makes them tick. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview, especially around resolving customer issues.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and listening skills. Share examples of how you've successfully resolved customer queries in the past, as this is key for a Customer Service Agent role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly shows your enthusiasm for the role and gives us a chance to see your personality shine through.
We think you need these skills to ace Part-Time Customer Service Agent in Hull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight any relevant experience you have in customer service or similar environments, and show us how your skills align with what we're looking for.
Show Your Passion:We love seeing candidates who are genuinely interested in helping people and providing great service. In your application, share examples of how you've gone above and beyond for customers in the past. Let your enthusiasm shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills, so make sure your writing is easy to read and understand.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at DNA Payments
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
Since this role involves handling customer queries, think about common scenarios you might face. Prepare answers for questions like how you would deal with an upset customer or a technical issue. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong communication skills are key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to communicate effectively with customers, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
