Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and resolve issues via phone, email, and chat.
- Company: Join a leading omnichannel payments provider in the UK and Europe.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a ride-to-work scheme.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Customer service experience is a plus, but a willingness to learn is key.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Since launching in 2018, DNA Payments has become one of the UK\’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting‐edge POS systems to powerful payment gateway, e‐commerce and in‐app solutions.
Recognised by Beauhurst as one of the UK\’s top 50 fintech innovators, we\’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.
With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we\’re scaling rapidly. Join us on our journey to redefine the future of payments.
Role Summary: We\’re looking for an Enterprise Services Advisor to join our expanding team based in Hull. Reporting to our Enterprise Client Services Team Leader, the purpose of your role is to deal with our customers day‐to‐day enquiries and resolve matters at first instance. You will join a highly motivated team and be part of a growing business working with colleagues who care about our customers.
Working hours: 37.5 hours per week ranging from 0800‐2300 Monday‐Sunday
Working location: Hull
Key Responsibilities
Respond to customers\’ queries via telephone, email and online chat.
Deal with, but not limited to, billing enquiries, technical issues, swapping / ordering terminals, product logistics, and ordering stock.
Achieve your KPIs and SLAs to provide customers with the highest level of customer service and support.
Work on systems such as Salesforce, online telephony platforms and other software to support our customer base.
Previous experience in a customer service/call centre role would be advantageous; call centre experience is not mandatory.
Show an interest in business and provide the highest level of customer service.
Be willing to learn and take accountability for your success and development.
Previous exposure to our operating systems would be an advantage, but full training and support will be given.
Demonstrate good communication and listening skills.
Skill / Technical
Troubleshooting and root cause analysis within a similar industry would be an advantage.
Exposure to the products and systems we use would be an advantage (PAX Store/Noetica/OCC/Salesforce/ODIN/Kibana).
Take ownership of customer cases/escalations and handle through to resolution.
Experience working in a fast‐paced, business‐to‐business environment, meeting SLAs and deadlines successfully.
About You
A keen interest in people, business, and technology.
High level written, communication and listening skills are essential.
Previous exposure to our operating systems would be an advantage.
A passion for client outcomes.
What\’s in it for you?You\’ll work with a collaborative team and join a fast‐growth fintech where you\’ll get the chance to learn and develop, and if that\’s not enough, you also receive the following benefits.
25 days holiday per year
Private Medical
Life Assurance
Cycle to work scheme
Access to self‐learning platform – Bookboon
Income Protection
Employee Assistance Programme
Educate, Discover & InspireAt DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.
Join us in creating a workplace that reflects the diverse world and customers we serve.
Should you require any reasonable adjustments throughout the interview process, please let us know by emailing either HR@dnapaymentsgroup.com.
#J-18808-Ljbffr
Enterprise Client Services Agent employer: DNA Payments
Contact Detail:
DNA Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Client Services Agent
✨Tip Number 1
Get to know the company inside out! Research DNA Payments, their services, and their culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, run through common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your thought process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at DNA Payments.
We think you need these skills to ace Enterprise Client Services Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Client Services Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and don’t forget to showcase your listening abilities and problem-solving mindset.
Be Authentic: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any experiences that have shaped your approach to helping others.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at DNA Payments
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand common queries and issues that customers might face, especially in a payments environment. This will help you demonstrate your ability to handle customer enquiries effectively.
✨Familiarise Yourself with the Tools
Get to know the systems mentioned in the job description, like Salesforce and any other relevant software. Even if you haven't used them before, showing that you've done your homework can impress the interviewers and show your willingness to learn.
✨Prepare for Scenario Questions
Think about how you would handle specific customer scenarios. For example, how would you resolve a billing issue or a technical problem? Practising these responses can help you articulate your thought process during the interview.
✨Show Your Passion for Customer Service
Express your genuine interest in providing top-notch customer service. Share examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to the role and align with DNA Payments' values.
