At a Glance
- Tasks: Support our largest partners and ensure smooth operational service delivery.
- Company: Join a leading fintech company transforming payments across the UK and Europe.
- Benefits: Enjoy 25 days holiday, private medical, and a self-learning platform.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team driving innovation in the payments industry.
- Qualifications: 18 months in a support role and familiarity with payment processing.
The predicted salary is between 50000 - 60000 £ per year.
About us Founded in 2018, we are one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and Europe. We help businesses receive payments either through POS systems or online. Recently listed in the top 50 fintech start-ups by Beauhurst. We raised £100 million through Alchemy and currently process over £1.2bn a month, servicing over 60,000 customers across the UK & Europe. DNA is made up of nine subsidiaries (and counting), DNA Payments, 123Send, Optomany, Opto KZ, Active Payments, EFT Solutions, Kwalitas, FPMS and Card Cutters. There are 350 of us across our head office in London, regional offices in the UK and Kazakhstan. We are growing quickly and are on the lookout for the very best talent to help us achieve our mission; to be a Pioneering Payments Provider, Powering businesses to thrive.
Job Summary As Partner Operations Manager at DNA Payments, you will be responsible for operationally supporting our largest Partners.
Job Description
- Own operational service delivery for assigned strategic partners, ensuring all operational queries, incidents, and support requests are managed within agreed SLAs.
- Act as the primary operational point of contact and escalation lead for partner support-related matters.
- Proactively monitor operational performance, identifying trends, risks, and opportunities for service improvement against agreed KPIs and SLAs.
- Lead regular operational governance calls with assigned partners to review:
- Open issues
- Incident Trends
- Service Performance
- Process improvements
- Upcoming roadmap items and operational readiness.
- Coordinate cross-functional teams including Operations, Risk, Product, and Technical Support to drive timely issue resolution and delivery.
- Maintain clear visibility of partner operational health, ensuring risks, blockers, and escalations are communicated effectively internally and externally.
- Support continuous improvement initiatives to enhance partner experience, operational efficiency, and service scalability.
- Work proactively with assigned partner accounts to define operational roadmaps, rollout plans, and delivery priorities.
- Monitor delivery against agreed roadmaps, milestones, and partner commitments.
- Ensure all internal stakeholders and resources remain aligned to partner priorities and delivery timelines.
- Work closely with partners to implement new products and services in a controlled and operationally robust manner.
- Maintain a strong understanding of commercial agreements, strategic objectives, and ongoing revenue performance to support effective partner management.
Required Skills
- Minimum of 18 months experience in a support or customer facing role.
- Familiarity with payment processing solutions and related technologies.
- A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs.
- Ability to work across multiple partners at the same time.
Benefits
- 25 days holiday per year
- Private Medical
- Life Assurance
- Ride to work
- Access to self-learning platform
- Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered. Join us in creating a workplace that reflects the diverse world and customers we serve. Should you require any reasonable adjustments throughout the interview process, please make us aware.
Partner Operations Manager employer: DNA Payments Ltd
At DNA Payments, we pride ourselves on being a leading fintech company that values innovation and inclusivity. Our vibrant work culture fosters collaboration and personal growth, offering employees ample opportunities for professional development alongside competitive benefits such as private medical insurance and a generous holiday allowance. Join us in our London office to be part of a dynamic team dedicated to powering businesses across Europe while enjoying a supportive environment that celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Operations Manager
✨Tap into Campus Networks
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like DNA Payments Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Partner Operations Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to DNA Payments Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on DNA Payments Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at DNA Payments Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with DNA Payments Ltd.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at DNA Payments Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former DNA Payments Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
