At a Glance
- Tasks: Help customers with queries via phone, email, and chat in a supportive team.
- Company: Join a fast-growing business in Hull that values great customer experiences.
- Benefits: Enjoy 25 days holiday, private medical, and access to self-learning resources.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by providing top-notch customer service and support.
- Qualifications: Customer service experience is a plus, but passion and willingness to learn matter most.
The predicted salary is between 12 - 15 £ per hour.
We’re looking for a Customer Service Agent to join our growing team based in Hull. Reporting to the Customer Services Team Leader, your main responsibility will be to manage day‑to‑day customer enquiries and aim for first‑contact resolution. You’ll be part of a highly motivated, supportive team within a fast‑growing business, working alongside colleagues who genuinely care about delivering a great customer experience.
Working hours: 18PW – Hours ranging from 0800–2300 Monday–Sunday
Working location: Hull
Responsibilities:
- Responding to customers’ queries via telephone, email and online chat.
- Dealing with, but not limited to, billing enquiries, technical issues, swapping/ordering terminals, product logistics, ordering stock.
- Achieving your KPIs and SLAs to provide our customers with the highest level of customer service and support.
- Working on systems such as Salesforce, online telephony platforms and other software to support our customer base.
Competencies:
- Previous experience in a customer service/call centre role would be advantageous.
- Call centre experience is not mandatory.
- An interest in business and providing the highest level of customer service.
- A willingness to learn and be accountable for your success and development.
- Good communication and listening skills.
Skill/Technical:
- Troubleshooting and root cause analysis within a similar industry would be an advantage.
- Ability to take ownership of customer cases/escalations and handle through to resolution.
- Experience of working in a fast‑paced, business-to-business environment working successfully within SLAs and deadlines.
About You:
- A keen interest in people, business, and technology.
- High level written, communication and listening skills are essential.
- A passion for client outcomes.
What’s in it for you:
- 25 days holiday per year
- Private Medical
- Life Assurance
- Cycle to work scheme
- Access to self-learning platform – Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
Should you require any reasonable adjustments throughout the interview process, please let us know by emailing HR@dnapaymentsgroup.com.
Part-Time Customer Service Agent employer: DNA Payments Ltd
Join our dynamic team in Hull as a Part-Time Customer Service Agent, where you'll be part of a supportive and motivated environment dedicated to delivering exceptional customer experiences. We offer a range of benefits including 25 days of holiday, private medical insurance, and access to a self-learning platform, ensuring you have the resources for personal and professional growth. With flexible working hours and a commitment to employee well-being, this is an excellent opportunity for those looking to make a meaningful impact in a fast-growing business.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the business and its values. This will help you connect with the team and show that you're genuinely interested in being part of their customer service journey.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to listen and respond clearly. Remember, it's all about making the customer feel valued and understood.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start!
We think you need these skills to ace Part-Time Customer Service Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight any relevant experience you have in customer service or similar environments, and show us how your skills align with what we're looking for.
Show Your Passion:We love candidates who are genuinely interested in helping people and providing top-notch service. In your application, let us know why you're excited about this role and how you can contribute to our team's success.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at DNA Payments Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Agent. Familiarise yourself with common customer queries and the systems mentioned in the job description, like Salesforce. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will highlight your ability to listen and respond effectively, which is crucial for first-contact resolution.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenges or resolved technical issues. Be ready to discuss your approach to troubleshooting and root cause analysis. This will showcase your analytical skills and your willingness to take ownership of customer cases.
✨Express Your Passion for Customer Service
Let your enthusiasm for helping customers shine through during the interview. Share why you believe excellent customer service is important and how you can contribute to creating a positive experience for clients. This will resonate well with the team’s values and culture.
