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- Tasks: Lead EPOS implementation projects and ensure smooth customer onboarding.
- Company: Join DNA Payments, a top fintech innovator reshaping the payments landscape.
- Benefits: Enjoy 25 days holiday, private medical, and a supportive work environment.
- Other info: Be part of a collaborative team dedicated to diversity and community initiatives.
- Why this job: Make a real impact in a fast-growing fintech with exciting career development opportunities.
- Qualifications: Experience in EPOS or SaaS implementations and strong communication skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About us
Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting‑edge POS systems to powerful payment gateway, ecommerce and in‑app solutions. Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe. With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.
Role Summary
We are looking for an experienced and customer‑focused EPOS Implementation Consultant to join our team. This role is responsible for delivering end‑to‑end implementations of our Register and Zash products for new and existing customers. The successful candidate will manage the full implementation lifecycle — from discovery and solution design through configuration, deployment, training, go‑live, and post‑implementation support — ensuring customers achieve a smooth and successful onboarding experience. This is a client‑facing role requiring strong communication, technical understanding, project coordination, and problem‑solving skills.
Key Responsibilities
- Lead end‑to‑end implementation projects for Register and Zash solutions, managing customer onboarding, project timelines, milestones, and delivery expectations throughout the implementation lifecycle.
- Conduct customer discovery sessions to understand operational requirements, business processes, and implementation needs, providing guidance and best practice recommendations throughout the onboarding journey.
- Configure EPOS systems including workflows, products, pricing structures, payment integrations, user permissions, and associated operational settings to meet customer requirements.
- Coordinate hardware installation, software deployment, third‑party integrations, and data migration activities including product, pricing, and customer information imports.
- Perform system testing, validation, and quality assurance activities to ensure successful deployment and readiness for customer go‑live, troubleshooting and resolving issues in collaboration with internal technical and support teams where required.
About You
- Experience implementing EPOS, SaaS, retail, or hospitality technology solutions in a customer‑facing environment.
- Strong project coordination, organisational, and stakeholder management skills, with the ability to manage multiple implementations simultaneously.
- Confident delivering customer training, onboarding sessions, and implementation support both remotely and onsite.
- Strong technical aptitude with experience configuring software platforms, troubleshooting issues, and working with integrations, payment systems, and associated hardware such as tills, scanners, printers, and payment terminals.
- Excellent communication and problem‑solving skills with a proactive, customer‑focused, and solutions‑driven approach.
- Adaptable, detail‑oriented, and comfortable working independently and collaboratively within a fast‑paced environment.
- Experience using cloud‑based platforms, project management tools, or ticketing systems is desirable.
- Demonstrated ability to deliver successful customer go‑lives, achieve high customer satisfaction, and support strong adoption of Register and Zash products.
What’s in it for you?
You’ll work with a collaborative team and join a fast‑growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:
- 25 days holiday per year
- Private Medical
- Life Assurance
- Ride to work
- Access to self‑learning platform Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
At DNA Payments, we put our values into action through real initiatives. From our dedicated in‑house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
EPOS Implementation Consultant in Nottingham employer: DNA Payments Ltd
Contact Detail:
DNA Payments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Implementation Consultant in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at DNA Payments on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the EPOS Implementation Consultant role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of EPOS systems. Be ready to discuss how you've successfully managed implementations in the past, as this will show you're the right fit for the job.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you’ve tackled challenges in previous roles, especially in customer-facing situations. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at DNA Payments.
We think you need these skills to ace EPOS Implementation Consultant in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the EPOS Implementation Consultant role. Highlight your relevant experience in implementing EPOS or SaaS solutions, and don’t forget to mention any customer-facing roles you've had!
Showcase Your Skills: We want to see your project coordination and problem-solving skills shine through. Use specific examples from your past experiences to demonstrate how you’ve successfully managed implementations and supported customers.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DNA Payments Ltd
✨Know Your EPOS Inside Out
Make sure you have a solid understanding of the Register and Zash products. Familiarise yourself with their features, benefits, and common challenges customers face. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Show Off Your Project Management Skills
Be prepared to discuss your experience managing multiple implementations simultaneously. Use specific examples to illustrate how you've coordinated projects, met deadlines, and ensured customer satisfaction. This will highlight your organisational skills and ability to handle pressure.
✨Communicate Like a Pro
Since this role is client-facing, practice your communication skills. Be ready to explain complex technical concepts in simple terms. Think about how you would conduct a customer discovery session and guide them through the onboarding process.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about troubleshooting and resolving issues during implementations. Prepare examples of past challenges you've faced and how you overcame them. This will showcase your proactive, solutions-driven approach and reassure the interviewers of your capability.