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- Tasks: Handle customer inquiries and provide exceptional service in a dynamic fintech environment.
- Company: Leading fintech company based in Nottingham with a focus on client success.
- Benefits: Enjoy 25 days holiday, private medical coverage, and a supportive work culture.
- Why this job: Join a team that values excellence and make a real difference for clients.
- Qualifications: Personable, tech-savvy individuals with a passion for customer service.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 28800 - 48000 £ per year.
A leading fintech company in Nottingham is looking for an Enterprise Client Services Agent to handle customer inquiries and ensure top-notch service. The role involves responding to queries through various channels and dealing with issues related to billing and product logistics.
Ideal candidates are personable, technologically inclined, and committed to excellence in customer service. Experience in a customer service role is a plus.
This role offers several benefits including 25 days holiday and private medical coverage.
Enterprise Client Success Specialist in Nottingham employer: DNA Payments Ltd
Contact Detail:
DNA Payments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Client Success Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations, especially around billing and product logistics, to show we’re ready for anything!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the tools and software commonly used in fintech. Being able to discuss these confidently can really set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Enterprise Client Success Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Enterprise Client Success Specialist role. Highlight any customer service experience and tech-savviness to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be personable and let your personality come through!
Showcase Your Communication Skills: Since this role involves handling customer inquiries, make sure your written application demonstrates your communication skills. Keep it clear, concise, and friendly – we love a good chat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DNA Payments Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the fintech company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your commitment to excellence in customer service.
✨Be Tech-Savvy
Since the role requires being technologically inclined, brush up on any relevant software or tools that the company might use. If you know what systems they employ, mention your familiarity with them during the interview to highlight your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the team dynamics, the company's future plans, or how success is measured in this role. It shows that you're engaged and thinking about how you can contribute.
