At a Glance
- Tasks: Manage customer enquiries and provide top-notch support via phone, email, and chat.
- Company: Join a fast-growing fintech in Hull with a supportive team culture.
- Benefits: Enjoy 25 days holiday, private medical, and access to self-learning platforms.
- Other info: Diversity and inclusion are at our core; we celebrate every unique perspective.
- Why this job: Be part of a dynamic team that values your growth and client outcomes.
- Qualifications: Customer service experience is a plus, but a passion for helping others is key.
The predicted salary is between 24000 - 30000 € per year.
We’re looking for a Customer Service Agent to join our growing team based in Hull. Reporting to the Customer Services Team Leader, your main responsibility will be to manage day-to-day customer enquiries and aim for first-contact resolution. You’ll be part of a highly motivated, supportive team within a fast-growing business, working alongside colleagues who genuinely care about delivering a great customer experience.
Reporting details
- Reporting into: Customer Services Team Leader
- Working hours: 37.5 - Hours ranging from 0800-2300 Monday-Sunday
- Working location: Hull
Key Responsibilities
- Responding to customers’ queries via telephone, email and online chat.
- Dealing with, but not limited to, billing enquiries, technical issues, swapping / ordering terminals, product logistics, ordering stock.
- Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support.
- Working on systems such as Salesforce, online telephony platforms and other software to support our customer base.
Competencies
- Previous experience in a customer service/ call centre role would be advantageous. Call centre experience is not mandatory.
- An interest in business and providing the highest level of customer service.
- A willingness to learn and be accountable for your success and development.
- Good communication and listening skills.
Skill/Technical
- Troubleshooting and root cause analysis within a similar industry would be an advantage.
- Ability to take ownership of customer cases/ escalations and handle through to resolution.
- Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines.
About You
- A keen interest in people, business, and technology.
- High level written, communication and listening skills are essential.
- A passion for client outcomes.
What’s in it for you?
You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:
- 25 days holiday per year
- Private Medical
- Life Assurance
- Cycle to work scheme
- Access to self-learning platform - Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.
Customer Service Agent employer: DNA Payments Ltd
At DNA Payments, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in Hull that prioritises employee growth and development. With benefits such as 25 days of holiday, private medical insurance, and access to a self-learning platform, we empower our Customer Service Agents to thrive in a fast-paced fintech environment while ensuring they feel valued and respected as part of our diverse team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DNA Payments. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and listening skills. Share examples of how you've successfully resolved customer issues in the past, as this will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and any customer service experience you've had.
Show Your Passion:Let us know why you're excited about joining our team! Share your interest in customer service and technology, and how you can contribute to delivering a great customer experience. A little enthusiasm goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DNA Payments Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they approach customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and ability to handle customer queries.
✨Showcase Your Communication Skills
Since this role requires strong communication abilities, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering questions on the spot.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
