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For Companies At a Glance
- Tasks: Help recover revenue and manage customer accounts in a dynamic fintech environment.
- Company: Join DNA Payments, a leading fintech innovator transforming payment solutions across Europe.
- Benefits: Enjoy 25 days holiday, private medical, performance bonuses, and a supportive learning culture.
- Why this job: Be part of a fast-growing team that values diversity and invests in your career development.
- Qualifications: Previous collections experience, strong negotiation skills, and a passion for client satisfaction required.
- Other info: Work in a vibrant office in Hull with opportunities for personal and professional growth.
The predicted salary is between 21600 - 37800 £ per year.
Overview
About Us: Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it\’s through cutting-edge POS systems or online platforms.
Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe. Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.
The Role
The Role: We’re looking for a Collections Associate to join our expanding team based in Hull. Reporting to our Senior Financial Operations Manager, the purpose of your role is to aid in revenue recovery, ensure accurate billing, and negotiate prompt payment for Customer / Partner debt while managing a portfolio of accounts across our group subsidiaries.
Key Responsibilities
- Monitor your assigned customers’ accounts to identify outstanding debts.
- Manage & reinstate Direct Debits
- Contacting customers to negotiate payment of overdue payments.
- Action tasks within Collections workflows to encourage timely debt payments.
- Process payments and create credits/ journal write offs (when required).
- Resolve billing and customer issues/ disputes.
- Utilise a range of Collections tools such as service suspension, 3rd party debt collectors, legal letters etc.
- Manage workload via key systems – Salesforce, Kolleno, OCC & NetSuite.
Experience
- Previous experience working within a Collections team.
- Excellent negotiating skills.
- Good written and verbal communication skills.
- Familiarity with Financial services Collections regulations.
- Knowledge of payment plans and accounting procedures.
- Problem solving experience.
- Passionate about driving an optimal client experience.
- Strong time management & prioritisation skills.
- Flexibility to adapt to changing priorities.
- Ability to collaborate & engage in a positive manner.
What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.
- 25 days holiday per year
- Private Medical
- Life Assurance
- Ride to work
- Access to self-learning platform
- Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
- Performance based bonus – paid quarterly
Basic Salary – £27,000
Educate, Discover & Inspire
At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
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Collections Associate Finance · Hull · employer: DNA Payments Ltd
Contact Detail:
DNA Payments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate Finance · Hull ·
✨Tip Number 1
Familiarise yourself with the financial services collections regulations. Understanding these regulations will not only help you in your role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating payments, practice scenarios where you can effectively communicate and persuade clients to settle their debts promptly.
✨Tip Number 3
Get comfortable with the key systems mentioned in the job description, like Salesforce and NetSuite. Familiarity with these tools can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the fintech industry, especially those who work in collections. Engaging with others in the field can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Collections Associate Finance · Hull ·
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Collections Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in collections or finance. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your negotiating skills and problem-solving abilities, as these are crucial for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a finance role.
How to prepare for a job interview at DNA Payments Ltd
✨Know Your Numbers
As a Collections Associate, you'll be dealing with financial data daily. Brush up on your knowledge of key financial metrics and be prepared to discuss how you can contribute to revenue recovery and accurate billing.
✨Showcase Your Negotiation Skills
Negotiation is a crucial part of the role. Prepare examples from your past experiences where you've successfully negotiated payments or resolved disputes. This will demonstrate your ability to handle challenging conversations effectively.
✨Familiarise Yourself with Relevant Tools
The job mentions using systems like Salesforce and NetSuite. If you have experience with these or similar tools, be ready to discuss how you've used them in previous roles. If not, do some research to understand their functionalities.
✨Emphasise Problem-Solving Abilities
Be prepared to talk about specific instances where you've solved problems in a collections context. Highlight your approach to resolving billing issues or customer disputes, as this will show your capability to enhance the client experience.