At a Glance
- Tasks: Support our sales team with technical expertise and enhance customer experiences.
- Company: Join a fast-growing fintech that's disrupting the payment solutions market.
- Benefits: Enjoy 25 days holiday, private medical, and a self-learning platform.
- Other info: Great career development opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a collaborative team and make a real impact in tech.
- Qualifications: A passion for learning, problem-solving, and technology is essential.
The predicted salary is between 30000 - 40000 £ per year.
The opportunity
We’re looking for a Client Solutions Specialist with a commitment & drive to learn, to support the growth in the corporate sector, for our full suite of payment solutions and products. DNA Payments have disrupted the market and are growing rapidly thanks to our great people, products, and service. We need the very best technically minded individual to support our sales team as they drive and win more business for us, supporting our Corporate Sales & Partnerships teams. If you like solving problems and are looking for a challenging opportunity to deliver a great product and customer experience, we could be a great fit!
What you’ll be doing:
- Assisting our Corporate Sales team in all technical matters before and during the sales process.
- Providing consultancy and support to external parties, integrating to our solutions - utilising a project methodology (managed within JIRA & Confluence).
- Creating & Maintaining technical documentation on all solutions and processes.
- Configuring and assisting with corporate merchant & partner solution deployment (primarily remotely, however, may be required for adhoc on-site responsibilities).
- Managing medium-to-large scale rollouts of our terminal & ecommerce solutions.
- Managing technical updates & enhancements with our corporate merchant/partner estate.
- Piloting newly delivered products with live merchants & partners, ensuring a positive experience through the delivery process.
- Acting as a technical escalation point for various other areas of the business.
What you’ll need to succeed:
- You’ll love learning – you’re the person who is always picking up new things, and finding new challenges in your day to day.
- You’ll be competitive and determined – we’re all working together to achieve success, but you will want to learn and understand the most.
- You’ll be a problem solver – you are methodical and love finding creative ways to fix things.
- You’ll love technology – you might be an early adopter of new gadgets, or someone who loves to tinker and create, or just someone who appreciates innovation.
What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:
- 25 days holiday per year
- Private Medical
- Life Assurance
- Ride to work
- Access to self-learning platform Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
Client Solutions Specialist employer: DNA Payments Ltd
At DNA Payments, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Client Solutions Specialist, you'll have the opportunity to grow within a fast-paced fintech environment, supported by comprehensive training programmes and a commitment to employee development. With benefits like private medical insurance, generous holiday allowance, and a focus on diversity and inclusion, we ensure our team members feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Client Solutions Specialist role.
✨Tip Number 2
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in the past. This will demonstrate your ability to think on your feet and fit right into our tech-savvy team.
✨Tip Number 3
Get familiar with our products! Dive into our payment solutions and understand how they work. This knowledge will not only impress us but also help you feel confident when discussing technical matters during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fast-growing fintech family at DNA Payments.
We think you need these skills to ace Client Solutions Specialist
Some tips for your application 🫡
Show Your Passion for Learning:We want to see your commitment to learning in your application. Share examples of how you've picked up new skills or tackled challenges in the past. This will show us that you're the kind of person who thrives in a fast-paced environment like ours!
Highlight Your Problem-Solving Skills:As a Client Solutions Specialist, you'll need to be a whiz at solving problems. In your written application, give us a sneak peek into your thought process when faced with a challenge. We love hearing about creative solutions you've come up with!
Be Technically Savvy:Since we’re all about tech, make sure to showcase your love for technology in your application. Whether you’re an early adopter of gadgets or have experience with technical documentation, let us know how you engage with the latest innovations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at DNA Payments Ltd
✨Know Your Tech
As a Client Solutions Specialist, you'll need to be comfortable with technology. Brush up on the payment solutions and products offered by the company. Familiarise yourself with JIRA and Confluence, as these tools are crucial for managing projects and documentation.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you found creative solutions or improved processes. This will demonstrate your methodical approach and ability to think on your feet.
✨Understand the Corporate Sales Process
Get a grasp of how the sales team operates and the role you’ll play in supporting them. Research common pain points in corporate sales and think about how your technical expertise can help alleviate those issues during the interview.
✨Emphasise Your Willingness to Learn
The job requires a commitment to learning and adapting. Be ready to discuss how you stay updated with industry trends and new technologies. Share any recent courses or self-learning experiences that showcase your drive to grow in this field.
