DNA Payments Group is sourcing an experienced Senior Customer Services Team Leader to head a fast-paced call centre. You will lead senior agents and agents, drive continuous improvement, and partner with the Head of Client Services on strategic initiatives to improve efficiency and customer outcomes.
The role requires guiding cross-functional projects, managing shifts, and delivering high-quality customer experiences across calls, chats and emails.
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Senior Customer Experience Team Lead - FinTech CX employer: DNA Payments Group
At DNA Payments, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Hull office is not only a hub for professional growth but also provides employees with the opportunity to be part of a rapidly scaling fintech company that values each team member's contribution. With a focus on employee development and a commitment to delivering exceptional customer experiences, joining our team means being part of a supportive environment where your efforts truly make a difference.
