DNA Payments Group is hiring a Customer Service Agent to join a remote, UK-based team. You will handle day-to-day customer and technical inquiries, aiming for first-contact resolution, reporting to the Senior Customer Service Team Leader. The role operates on a 37.5-hour rota across 5 shifts, with 33 days of annual leave.
You will use Salesforce and other internal tools to manage cases, meet KPIs, and contribute to ongoing process improvements within a fast-growing fintech environment.
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Remote Fintech Customer Support Specialist employer: DNA Payments Group
At DNA Payments, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Hull office is not only a hub for professional growth but also provides employees with the opportunity to be part of a rapidly scaling fintech company that values each team member's contribution. With a focus on employee development and a commitment to delivering exceptional customer experiences, joining our team means being part of a supportive environment where your efforts truly make a difference.
