At a Glance
- Tasks: Lead payroll processes and support employees with pay-related queries in a dynamic fintech environment.
- Company: Join DNA Payments, a top UK fintech innovator reshaping the payments landscape.
- Benefits: Enjoy 25 days holiday, private medical, life assurance, and access to self-learning platforms.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-growing company while developing your skills in payroll management.
- Qualifications: Experience in UK payroll, strong leadership skills, and proficiency in payroll systems required.
The predicted salary is between 45000 - 45000 £ per year.
About us
Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions. Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe. With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.
Role Summary:
As part of our People function, we are seeking an experienced and detail-oriented HR and Payroll Manager to lead the delivery of accurate and timely payroll within our business. This is a standalone role but with the support of the HR team, you will be the go-to expert for payroll matters, ensuring compliance with HMRC regulations while also supporting employees with pay-related queries in a clear and professional manner. This is both a technical and people-focused role, requiring excellent leadership, problem-solving, and communication skills.
Reporting to: Head of HR
Working Hours: 37.5 hours per week
Working location: London or Hull office. Opportunity to move to remote after passing probation
Salary: £45,000
Key Responsibilities
- Manage the end-to-end payroll process for all employees, ensuring accuracy and compliance with UK legislation.
- Oversee the preparation, calculation, and distribution of monthly salaries, overtime, bonuses, pensions, and other benefits.
- Partner with benefits providers to manage benefit-related payroll processes, supporting a smooth employee experience and effective cost management.
- Responsible for timely and engaged communications with employees on all payroll related matters incl benefits and incentives.
- Ensure compliance with PAYE, NI, pension auto-enrolment, and statutory payments (SSP, SMP, SPP, SAP).
- Act as the primary contact with HMRC and external auditors regarding payroll matters.
- Maintain payroll systems and ensure data integrity and security.
- Prepare and submit RTI (Real Time Information) and year-end returns (P60, P11D, P45, Gender Pay Gap report).
- Along with monthly management of P11D benefits and producing accurate payroll reports and analysis for Finance and HR.
- Manage relationships with payroll software providers and ensure systems remain fit-for-purpose.
- Engage directly with employees to resolve payroll queries, ensuring clear communication and excellent customer service.
- Strong knowledge of salary sacrifices schemes and implementation of pension salary sacrifice.
Month MI
- Manage and create Monthly MI and Quarterly MI packs for the Head of HR and People Director, providing real time recommendations.
- Full training and templates will be provided.
Key Requirements
- Proven experience managing payroll in the UK, ideally in a fintech environment.
- Strong knowledge of UK payroll legislation, HMRC requirements, and pension regulations.
- Experience of calculating commissions.
- Experience handling employee queries with professionalism, empathy, and discretion.
- Strong leadership and people management skills.
- Experience with Payfit payroll system and in-depth knowledge of other payroll systems.
- Excellent numeracy skills and strong attention to detail.
- Strong organisational and time management skills, with the ability to meet tight deadlines.
- Proficient in Microsoft Excel and other payroll/HR reporting tools.
- Professional payroll qualification (e.g., CIPP) desirable.
What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits:
- 25 days holiday per year
- Private Medical
- Life Assurance
- Cycle to work scheme
- Access to self-learning platform - Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered. Join us in creating a workplace that reflects the diverse world and customers we serve.
Customer Service Agent in Hull employer: DNA Payments Group
At DNA Payments, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London or Hull. Our commitment to employee growth is evident through our collaborative culture, comprehensive benefits including private medical and a self-learning platform, and the opportunity for remote work post-probation. Join us to be part of a diverse team that values innovation and empowers you to thrive in the fast-paced fintech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Hull
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Agent in Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Agent role. Highlight relevant experience and skills that match the job description, especially your payroll management expertise and customer service skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your problem-solving abilities and communication skills.
Showcase Your Attention to Detail:Since this role involves managing payroll, it's crucial to showcase your attention to detail. Include examples of how you've ensured accuracy in previous roles, especially when dealing with numbers and compliance.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at DNA Payments Group
✨Know Your Payroll Stuff
Make sure you brush up on UK payroll legislation and HMRC requirements before the interview. Being able to discuss specifics, like PAYE and pension regulations, will show that you're not just familiar with the basics but are also ready to tackle the role head-on.
✨Showcase Your People Skills
Since this role is both technical and people-focused, prepare examples of how you've handled employee queries in the past. Highlight your ability to communicate clearly and professionally, as well as any instances where you've resolved issues with empathy and discretion.
✨Get Familiar with Payroll Systems
If you have experience with Payfit or other payroll systems, be ready to discuss it. If not, do a bit of research on common payroll software used in the industry. This will demonstrate your proactive approach and willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they support professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
