At a Glance
- Tasks: Manage customer and technical enquiries, aiming for quick resolutions.
- Company: Join one of the UK's top fintech innovators in payments.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a dynamic team reshaping the future of payments.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
About us Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers.
We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.
Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure.
Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.
With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly.
Join us on our journey to redefine the future of payments.
Role Summary We’re looking for a Customer Service Agent to join our growing team based in Hull.
Reporting to the Customer Services Team Leader, your main responsibility will be to manage day-to-day customer and technical enquiries and aim for first-contact resolution.
You’ll be part of a highly motivated, supportive team within a fast-growing business, working alongside colleagues who genuinely care about delivering a great customer experience.
Reporting into: Customer Services Team Leader Working location...
Customer Service Agent in Edinburgh employer: DNA Payments Group
At DNA Payments, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Hull office is not only a hub for professional growth but also provides employees with the opportunity to be part of a rapidly scaling fintech company that values each team member's contribution. With a focus on employee development and a commitment to delivering exceptional customer experiences, joining our team means being part of a supportive environment where your efforts truly make a difference.
