At a Glance
- Tasks: Monitor dialler performance, manage data integrity, and support operational decision-making.
- Company: Join DNA Payments, a fast-growing FinTech revolutionising payment solutions.
- Benefits: Enjoy 25 days holiday, private medical, and a workplace pension.
- Other info: Opportunities for career growth in a rapidly expanding company.
- Why this job: Be part of a collaborative team and enhance your skills in a dynamic environment.
- Qualifications: Excel proficiency and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have identified a role in our SME Data Team for a Dialler Administrator, who would act as a first‑line for a number of critical tasks.
The role focuses on maintaining regular processes and serving as a first‑line responder for data and dialler queries.
DNA Payments is a rapidly growing Fin Tech organisation, founded in 2018, supporting over 60,000 merchants and processing more than £1.2billion in transactions each month.
We simplify and enhance the way businesses accept payments through innovative and reliable solutions.
You’ll work with a collaborative team and will join a fast‑growth fintech where you’ll get the chance to learn and develop.
Responsibilities
- Monitor real‑time dialler performance, prioritising data in line with visible trends to optimise performance.
- Generate and manage suppression files for external data providers, ensuring compliance and data integrity.
- Post reports and ad‑hoc updates to support operational decision‑making.
- Maintain look‑up tables with new users and team changes, making live changes to ensure any personnel changes are reflected in the data architecture.
- Import and assign new leads into the dialler platform to ensure a consistent performance and data provision.
- Manage user accounts and groupings within the dialler platform, including new user creation and team mappings.
- Liaise on weekly data provision, helping ensure reliable delivery from providers.
- Handle, communicate and escalating troubleshooting requests from across the business to ensure technical and process‑related issues are triaged and resolved.
- Produce Agent Performance Analysis on an ad‑hoc basis, identifying and communicating areas of improvement and success.
- Filter, change and move existing records, making changes to ensure data is relevant and well placed.
- Use data analysis and feedback to shape outbound contact strategies, with a focus on maximising performance.
- Build and update sales campaign configurations in the dialler, including list creation and skillset routing logic.
Qualifications & Skills
- Competency with Excel (Required) – to handle, move, clean and analyse data.
- Ability to troubleshoot and communicate problems (Required) – contributing to root cause analysis and mitigation planning.
- Functional mathematical skills (Required) – understanding of percentages, ratios, scale, and applying context to resultant numbers.
- Consistency & reliability (Required) – in behaviour, organisation, attendance, and attitude.
- Understanding & experience with stakeholder management (Required) – to manage the various relationships and interests this role interacts with.
- Previous dialler / telephony experience (Desired) – to understand the nature and role of a dialler in a business.
- SQL knowledge (Desired) – ability to draft prompts to shape and export data.
- Competency with Power BI (Desired) – working with Power BI, Excel and SQL to build or enhance reporting suites.
- BAU process documentation (Desired) – identifying opportunities for refinement and ensuring procedural clarity.
- Resource management (Desired) – understanding the resource available and how it impacts the goals we pursue.
- Understanding of GDPR and UK Data Regulations (Desired) – to ensure compliance with operating procedures.
- Ability to travel to our Hull office when needed, where our Business Development Call Centre is based.
Benefits
- Life Assurance
- Ride to work
- 25 days holiday per year
- Workplace Pension
- Private Medical
- Employee Assistance Programme
- #J-18808-Ljbffr
Dialler Administrator employer: DNA Payments Group
At DNA Payments, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Hull office is not only a hub for professional growth but also provides employees with the opportunity to be part of a rapidly scaling fintech company that values each team member's contribution. With a focus on employee development and a commitment to delivering exceptional customer experiences, joining our team means being part of a supportive environment where your efforts truly make a difference.
