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For Companies At a Glance
- Tasks: Help businesses recover revenue and manage customer accounts in a dynamic fintech environment.
- Company: Join DNA Payments, a top fintech innovator reshaping the future of payments.
- Benefits: Enjoy 25 days holiday, private medical, life assurance, and performance bonuses.
- Why this job: Be part of a fast-growing team and develop your skills in a supportive culture.
- Qualifications: Experience in collections, strong negotiation skills, and a passion for client experience.
The predicted salary is between 18000 - 36000 £ per year.
Job Description
Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.
Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.
Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.
The Role:
We’re looking for a Collections Associate to join our expanding team based in Hull. Reporting to our Senior Financial Operations Manager, the purpose of your role is to aid in revenue recovery, ensure accurate billing, and negotiate prompt payment for Customer /Partner debt while managing a portfolio of accounts across our group subsidiaries.
Basic Salary – £27,000
Key Responsibilities:
- Monitor your assigned customers’ accounts to identify outstanding debts.
- Manage & reinstate Direct Debits
- Contacting customers to negotiate payment of overdue payments.
- Action tasks within Collections workflows to encourage timely debt payments.
- Process payments and create credits/ journal write offs (when required)
- Resolve billing and customer issues/ disputes
- Utilise a range of Collections tools such as service suspension, 3rd party debt collectors, legal letters etc
- Manage workload via key systems – Salesforce, Kolleno, OCC & NetSuite.
Experience:
- Previous experience working within a Collections team.
- Excellent negotiating skills.
- Good written and verbal communication skills.
- Familiarity with Financial services Collections regulations.
- Knowledge of payment plans and accounting procedures.
- Problem solving experience.
- Passionate about driving an optimal client experience.
- Strong time management & prioritisation skills.
- Flexibility to adapt to changing priorities.
- Ability to collaborate & engage in a positive manner
What’s in it for you?
You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.
- 25 days holiday per year
- Private Medical
- Life Assurance
- Ride to work
- Access to self-learning platform
- Bookboon
- Income Protection
- Workplace Pension
- Employee Assistance Programme
- Performance based bonus – paid quarterly
Educate, Discover & Inspire
At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
Collections Associate employer: DNA Payments Group
Contact Detail:
DNA Payments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your negotiation skills! As a Collections Associate, you'll need to be confident in discussing payments. Role-play with a friend or use online resources to sharpen your approach before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at DNA Payments.
We think you need these skills to ace Collections Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Associate role. Highlight your previous experience in collections, negotiation skills, and any relevant financial services knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at DNA Payments. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Clear, professional language will go a long way in making a great first impression on us.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at DNA Payments Group
✨Know Your Numbers
As a Collections Associate, you'll be dealing with financial data daily. Brush up on your knowledge of payment plans, accounting procedures, and the specific metrics that matter in collections. Being able to discuss these confidently will show your understanding of the role.
✨Master Negotiation Techniques
Negotiating payments is a key part of this job. Prepare by researching effective negotiation strategies and think of examples from your past experiences where you successfully resolved disputes or collected debts. This will demonstrate your skills and readiness for the role.
✨Familiarise Yourself with Tools
DNA Payments uses various systems like Salesforce and NetSuite. If you have experience with these or similar tools, mention it! If not, take some time to learn about them. Showing that you're tech-savvy and willing to adapt will impress your interviewers.
✨Showcase Your Problem-Solving Skills
In collections, issues can arise unexpectedly. Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities effectively.