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For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for a vibrant creative agency.
- Company: Join a dynamic digital agency passionate about film and creativity.
- Benefits: Full-time role with a supportive team and opportunities for skill development.
- Other info: Work in a collaborative environment with a focus on innovation and growth.
- Why this job: Be part of the magic in the film industry while enhancing your IT skills.
- Qualifications: 0-2 years of IT support experience and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
At DMS, we are looking for like-minded talented people who want to be part of our journey. We love the film industry and are excited to play our part in bringing the magic of cinema into people’s lives.
WHO WE ARE
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do. Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
THE ROLE
DMS are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. This individual will provide excellent 1st line support and look to develop his/her skills to provide additional 2nd line support when needed. This is an essential role in our business offering support across IT, telephony, and the network, as well as configuring, upgrading, and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business.
In this role you would be responsible for:
- Operating Systems: Proficiency in Windows 10/11 and macOS.
- Software & Hardware: Troubleshooting Microsoft 365 (Office, Outlook, SharePoint, Teams), Active Directory basics (password resets, user creation), and printer/peripheral support.
- Networking: Basic understanding of IP addresses, routers, and connectivity troubleshooting.
- Ticketing Systems: Experience logging, managing, and resolving incidents in IT Service Management (ITSM) tools.
This role will be full-time in the office and working Monday to Friday 9:30 until 6pm.
Requirements
- Experience & Education: 0–2 years of IT support experience.
- Customer Service: Excellent active listening and communication skills.
- Troubleshooting: Strong analytical skills for diagnosing basic issues.
- Organisation: Ability to manage ticket queues and prioritize tasks.
- Escalation: Ability to identify when to escalate issues to 2nd/3rd line support.
1st Line IT Support Analyst in London employer: DMS
Contact Detail:
DMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out DMS's social media and website to understand their vibe. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a 1st Line IT Support Analyst, you'll need to explain tech stuff to non-techies. Try role-playing with a friend or family member to get comfortable with breaking down complex issues into simple terms.
✨Tip Number 3
Show off your troubleshooting skills! Prepare some examples of how you've solved tech problems in the past. Be ready to discuss your thought process and how you prioritise tasks when managing ticket queues.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don't miss out on this opportunity!
We think you need these skills to ace 1st Line IT Support Analyst in London
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Mention any relevant experiences or projects that showcase your love for IT support and how you keep up with the latest trends.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience with Windows, macOS, and Microsoft 365, and don’t forget to mention any ticketing systems you've used. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us at DMS and how your skills align with the job description. Keep it friendly and professional!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DMS
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10/11 and macOS, as well as Microsoft 365 applications. Be ready to discuss how you've used these systems in the past, and maybe even prepare for some troubleshooting scenarios they might throw your way.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with an issue, so think about how you can make complex ideas easy to understand.
✨Get Familiar with Ticketing Systems
If you have experience with IT Service Management tools, be prepared to talk about it! If not, do a bit of research on common ticketing systems and their processes. Understanding how to log and manage incidents will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Customer-Centric Approach
DMS values customer service, so think of examples where you've gone above and beyond to help someone. Whether it's resolving a tech issue or simply listening to a user's concerns, showing your commitment to great service will set you apart from other candidates.