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- Tasks: Be the welcoming face of DMS, handling reception and facilities tasks daily.
- Company: DMS is a vibrant workplace focused on creating an inclusive and enjoyable environment.
- Benefits: Enjoy a supportive culture, team events, and opportunities for personal growth.
- Why this job: Join a key role that shapes our office culture and makes a real impact on people's happiness.
- Qualifications: Good customer service skills, Microsoft Office proficiency, and a friendly attitude are essential.
- Other info: Full-time position, Monday to Friday, 09:30 to 18:00 in the office.
The predicted salary is between 28800 - 43200 £ per year.
While the role may look or feel like a standard reception and facilities supporting position, at DMS this is one of the most important roles in the business. The Front of House team are front and centre in making life at DMS everything we pride ourselves on, from a warm welcome every time someone enters the building to ensuring the office is a professional, open and inclusive environment where people enjoy and thrive in their work. The role is key to making sure our people are happy and looked after; it is core to our culture and business and you will be at the centre of making sure we deliver for our people and our clients.
The role will cover a very broad range of reception and facilities work that will include:
- Reception Duties – covering all required reception duties
- Warmly welcoming important clients in person and over the phone
- Ordering of office supplies and distributing deliveries (this will include daily shopping deliveries into kitchens and ensuring supplies in kitchens and toilets are maintained throughout the day)
- Building Maintenance – welcoming and coordinating maintenance schedules, visitors etc.
- Some basic building maintenance such as changing light bulbs will be part of the role
- Visitor Access - Ensuring proper sign-in and sign-out procedures for guests using SwipedOn cross-platform
- Assist with Health and Safety – carrying out assessments and aiding with administration
- Preparing meeting rooms, including board meetings and training sessions
- Assisting with front-of-house events like Friday drinks and Munch of the Month
- Binding and preparing materials for board meetings
- Opening up the building each morning if required and preparing kitchens/bathrooms for the day ahead
- Closing down the Front of House operations each evening
- Keeping the Intranet updated
- Assisting with onboarding and offboarding paperwork, including scheduling TPN training
- Maintaining records of DMS Academy Scheme graduates
- Ensure offices (including kitchens and toilets) are maintained to a clean and satisfactory level ensuring all staff have a pleasant and enjoyable working environment
- Supporting the Office Manager and other staff members with ad hoc requests
This full-time role requires availability from 09:30 to 18:00, Monday to Friday, in our office.
Requirements
- Good customer service skills and with a professional and friendly telephone manner
- Competency in Microsoft Word and Excel
- Pro-active, forward-thinking and confident in using own initiative
- Enjoy helping people
- Motivated and willing to learn and develop
- Basic DIY/handiness skills are a bonus!
- Friendly and enthusiastic!
Front of House Coordinator employer: DMS
Contact Detail:
DMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator
✨Tip Number 1
Familiarise yourself with the company culture at DMS. Understanding their values and how they prioritise a warm and inclusive environment will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service skills in any conversations you have. Whether it's through networking or during the interview process, demonstrate your ability to create a welcoming atmosphere and handle inquiries professionally.
✨Tip Number 3
Brush up on your Microsoft Word and Excel skills. Being proficient in these tools is essential for the role, so consider doing a quick online course or tutorial to boost your confidence before applying.
✨Tip Number 4
If you have any basic DIY skills, be sure to mention them! Highlighting your ability to assist with minor maintenance tasks can set you apart from other candidates and show your willingness to contribute to the team.
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception duties. Emphasise any roles where you’ve created a welcoming environment or supported team members, as this aligns with the core responsibilities of the Front of House Coordinator.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at DMS. Share specific examples of how you've successfully managed front-of-house tasks or contributed to a positive workplace atmosphere in previous positions.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Word and Excel, as well as any DIY skills you possess. Mention your ability to use initiative and your proactive approach to problem-solving, which are essential for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Front of House position.
How to prepare for a job interview at DMS
✨Showcase Your Customer Service Skills
As a Front of House Coordinator, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully handled difficult situations or provided exceptional service in previous roles.
✨Demonstrate Your Initiative
This role requires a proactive approach. During the interview, highlight instances where you've taken the initiative to solve problems or improve processes. This will show that you're forward-thinking and ready to contribute positively to the team.
✨Familiarise Yourself with the Company Culture
Understanding DMS's culture is key to fitting in. Research the company values and be ready to discuss how your personal values align with theirs. This will demonstrate your genuine interest in the role and the organisation.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to the daily tasks of the role, such as managing visitor access or coordinating maintenance schedules. Practising responses to these scenarios can help you feel more confident and prepared during the interview.
