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For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for a vibrant creative agency.
- Company: Join DMS, a dynamic digital agency passionate about film and creativity.
- Benefits: Full-time role with a supportive team and opportunities for skill development.
- Other info: Exciting career growth in a collaborative environment with a focus on innovation.
- Why this job: Be part of the magic in the film industry while enhancing your tech skills.
- Qualifications: 0-2 years of IT support experience and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
At DMS, we are looking for like-minded talented people who want to be part of our journey. We love the film industry and are excited to play our part in bringing the magic of cinema into people’s lives.
WHO WE ARE
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do. Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
THE ROLE
DMS are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. This individual will provide excellent 1st line support and look to develop his/her skills to provide additional 2nd line support when needed. This is an essential role in our business offering support across IT, telephony, and the network, as well as configuring, upgrading, and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business.
In this role you would be responsible for:
- Operating Systems: Proficiency in Windows 10/11 and macOS.
- Software & Hardware: Troubleshooting Microsoft 365 (Office, Outlook, SharePoint, Teams), Active Directory basics (password resets, user creation), and printer/peripheral support.
- Networking: Basic understanding of IP addresses, routers, and connectivity troubleshooting.
- Ticketing Systems: Experience logging, managing, and resolving incidents in IT Service Management (ITSM) tools.
This role will be full-time in the office and working Monday to Friday 9:30 until 6pm.
Experience & Education:
- 0–2 years of IT support experience.
- Customer Service: Excellent active listening and communication skills.
- Troubleshooting: Strong analytical skills for diagnosing basic issues.
- Organisation: Ability to manage ticket queues and prioritize tasks.
- Escalation: Ability to identify when to elevate issues to 2nd/3rd line support.
1st Line IT Support Analyst employer: DMS
Contact Detail:
DMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, dive into DMS's vibe. Check out their social media and website to see what they're all about. This will help you connect during the chat and show you're genuinely interested.
✨Tip Number 2
Practice your tech skills! Brush up on Windows 10/11 and macOS, and make sure you're comfortable with Microsoft 365. Being able to talk confidently about troubleshooting and support will definitely impress them.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, they want someone who can engage with both tech issues and people, so don’t hold back on your enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the DMS team. Let’s get you that 1st Line IT Support Analyst role!
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Mention any relevant experiences or projects that showcase your love for IT support and how you keep up with the latest trends.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience with Windows, macOS, and Microsoft 365, and don’t forget to mention any customer service skills you've developed. We want to see how you fit into our vibrant team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining DMS and how your skills align with our mission. Keep it engaging and personal – we love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DMS
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10/11 and macOS, as well as Microsoft 365 applications. Be ready to discuss how you've used these systems in the past, and maybe even prepare for some troubleshooting scenarios they might throw your way.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. Think about examples where you've successfully helped someone with a tech issue, and be prepared to share those stories during the interview.
✨Familiarise Yourself with Ticketing Systems
If you have experience with IT Service Management tools, great! If not, do a bit of research on common ticketing systems and their processes. Being able to talk about how you would manage and resolve incidents will show you're proactive and ready to jump in.
✨Demonstrate Your Customer-Centric Approach
DMS values customer service, so think about times when you've gone above and beyond to help someone. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple support requests.