Key Role:
We are recruiting an IT support trainee engineer to work from our Head Office in Bolton. We’re looking for a highly organised and efficient professional who can wear multiple hats throughout the workday while prioritising the most important tasks on his/her list.
. Working as part of a small team of IT support engineers
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
- Properly escalated unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritise and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Full training will be provided
Key Skills & Experience:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. completed college IT course also considered
- Hands-on experience with Windows
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Experience in managed print solutions
Benefits
IT Support: 1 year (preferred)
- Company vehicle and associated benefits
- Regular (paid for) team building nights
- Dress down Fridays with drinks after work (when allowed)
- Company Pension Plan
- Performance related bonus scheme
- On-site Parking
- Employee Discounts
- No weekends
#J-18808-Ljbffr
