We have a Bedford based IT Company seeking a 3rd Line Support Engineer. This is a permanent role paying £40-45k pa.
Our client needs a strong candidate with solid networking and server skills.
This is a fast paced role in a busy environment. Any MSP background will be an advantage. Details below.
Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Will work both internally and at Customer sites delivering IT Support Services.
With my third-line engineer potentially looking to retire, we need a strong candidate with solid networking and server skills. The salary range is around £40-45k.
Key Responsibilities:
- Deliver high-quality remote & on-site support on various technical issues and problems.
- Responding appropriately to and effectively resolving client issues, queries or incidents.
- Utilise various platforms to respond, handle, and escalated issues.
- You will have a 'hands-on' problem-solving approach, solving problems within strict SLA time frames.
- Take ownership of incidents assigned to you and manage them through to resolution.
- Ensuring SLAs are met: time to respond, time to resolve and first-time-fix.
- Application troubleshooting.
- Produce and keep up-to-date documentation on client's systems.
Required skills and capabilities:
- Recent experience providing IT Support in a commercial environment.
- IT certifications such as MCP, CCNA CompTIA would be an advantage.
- Technical on-site support.
Essential individual attributes:
- Good technical understanding of current leading technologies & solutions.
- Ability to prioritise workloads under pressure and ensure deadlines are met.
- Excellent organisation, decision-making, judgement and planning skills.
- Great customer relations skills to understand client's needs, concerns and requirements.
- Process-focused.
- Flexible, calm and approachable, 'can do' attitude.
- To be reliable and honest.
- Ability to work well within a team, supporting other team members.
- Willingness to learn and gain relevant accreditations.
Experience supporting:
- Microsoft 365 Administration and Troubleshooting
- Desktop Operating systems inc Windows 10/11
- Office Applications
- Azure AD Administration and Troubleshooting
- Active Directory Administration
- Windows Server Operating systems
- Basic network troubleshooting.
- Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender
- Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
- Good understanding of Network Management, Security and Configuration
- Experience with network monitoring and troubleshooting tools
- Wireless
- Firewalls
Benefits:
- Excellent benefits such as pension, sick pay, and on-site parking.
- Working hours will be 40 hours a week during standard business hours
- 21 days' annual leave plus bank holidays and other public holidays
- Continual professional development plans
- Competitive salary
- Access to company vehicle
- Company pension
- On-site parking
- Sick pay
Working week:
- Monday to Friday 08:30 - 17:30
- Weekend availability as and when required (paid or time in lieu)
Education:
- A-Level or equivalent (required)
Experience:
- IT Support service: 5 years (required and recent)
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3rd Line Support (Networking) in Bedford employer: DMS Computer Recruitment
As a leader in die casting and forging parts for the automotive and maritime sectors, our company offers an exceptional work environment in Greater Lincolnshire that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, alongside a competitive salary package that reflects your skills and experience. Join us to be part of a dynamic team where your contributions are valued and rewarded.
