At a Glance
- Tasks: Provide top-notch IT support, solving problems for diverse clients in Bedfordshire.
- Company: Dynamic IT company based in Bedford with a focus on customer service.
- Benefits: Competitive salary, pension, sick pay, and professional development opportunities.
- Other info: Enjoy a flexible work environment with great career growth potential.
- Why this job: Join a passionate team and make a real difference in IT support.
- Qualifications: 5 years of recent IT support experience and relevant certifications preferred.
The predicted salary is between 31500 - 38500 £ per year.
We have a Bedford based IT Company seeking an IT Support Specialist. This is a permanent role paying £35-40k pa. Details below.
IT Support Specialist
Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving.
You would have worked in a similar business for at least five years and have a growing passion for IT.
Will work both internally and at Customer sites around Bedfordshire delivering IT Support Services.
Our client is an IT company based in Bedford.
IT have a vast number of different clients, ranging from 1-2 person setups to 150s, with different needs and requirements.
Their technicians are multi-skilled to provide exceptional support.
Key Responsibilities
- Deliver high-quality remote & on-site support on various technical issues and problems.
- Responding appropriately to and effectively resolving client issues, queries or incidents.
- Utilise various platforms to respond, handle, and escalate issues.
- You will have a 'hands-on’ problem-solving approach, solving problems within strict SLA time frames.
- Take ownership of incidents assigned to you and manage them through to resolution.
- Ensuring SLAs are met: time to respond, time to resolve and first-time-fix.
- Application troubleshooting.
- Produce and keep up-to-date documentation on client’s systems.
Required skills and capabilities
- Recent experience providing IT Support in a commercial environment.
- IT certifications such as MCP, CCNA Comp TIA would be an advantage.
- Technical on-site support.
Essential individual attributes
- Good technical understanding of current leading technologies & solutions.
- Ability to prioritise workloads under pressure and ensure deadlines are met.
- Excellent organisation, decision-making, judgement and planning skills.
- Great customer relations skills to understand client’s needs, concerns and requirements.
- Process-focused.
- Flexible, calm and approachable, 'can do’ attitude.
- To be reliable and honest.
- Ability to work well within a team, supporting other team members.
- Willingness to learn and gain relevant accreditations.
Experience supporting
- Microsoft 365 Administration and Troubleshooting
- Desktop Operating systems inc Windows 10/11
- Office Applications • Azure AD Administration and Troubleshooting
- Active Directory Administration
- Windows Server Operating systems
- Basic network troubleshooting.
- Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender
- Good knowledge of networking technologies, i. e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
- Good understanding of Network Management, Security and Configuration
- Experience with network monitoring and troubleshooting tools • Wireless • Firewalls
Benefits
- Excellent benefits such as pension, sick pay, and on-site parking.
- Working hours will be 40 hours a week during standard business hours
- 21 days’ annual leave plus bank holidays and other public holidays
- Continual professional development plans
- Competitive salary
- Access to company vehicle
- Company pension
• On-site parking • Sick pay Working week
- Weekend availability as and when required (paid or time in lieu)
Application question(s)
- How many years of IT support experience (within the last 5 years) do you have?
- Do you live in the UK and can commute daily to our office in Bedford, ready to start before working hours?
Education
- A-Level or equivalent (required)
Experience
- IT Support service: 5 years (required and recent)
IT Support Specialist in Bedford employer: DMS Computer Recruitment Careers
As a world leader in the fabrication of automotive and maritime die cast and forged parts, our company offers an exceptional work environment that fosters collaboration and innovation. Employees benefit from competitive salaries, opportunities for professional growth, and a supportive culture that values both teamwork and individual contributions. Located in a dynamic industry hub, we provide our CNC Programmers with access to cutting-edge technology and the chance to be part of a pioneering team dedicated to excellence.
Contact Details:
DMS Computer Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Bedford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DMS Computer Recruitment Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DMS Computer Recruitment Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DMS Computer Recruitment Careers!
✨Direct Apply to DMS Computer Recruitment Careers
Let's not forget to apply directly through the DMS Computer Recruitment Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Bedford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DMS Computer Recruitment Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DMS Computer Recruitment Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DMS Computer Recruitment Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
