3rd Line Support in Bedford

We have a Bedford based IT Company seeking a 3rd Line Support Engineer. This is a permanent role paying £40-45k pa.

Our client needs a strong candidate with solid networking and server skills.

This is a fast paced role in a busy environment. Any MSP background will be an advantage. Details below.

Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Will work both internally and at Customer sites delivering IT Support Services.

With my third-line engineer potentially looking to retire, we need a strong candidate with solid networking and server skills. The salary range is around £40–45k.

Key Responsibilities:

• Deliver high-quality remote & on-site support on various technical issues and problems.

• Responding appropriately to and effectively resolving client issues, queries or incidents.

• Utilise various platforms to respond, handle, and escalate issues.

• You will have a 'hands-on’ problem-solving approach, solving problems within strict SLA time frames.

• Take ownership of incidents assigned to you and manage them through to resolution.

• Ensuring SLAs are met: time to respond, time to resolve and first-time-fix.

• Application troubleshooting.

• Produce and keep up-to-date documentation on client’s systems.

Required skills and capabilities:

• Recent experience providing IT Support in a commercial environment.

• IT certifications such as MCP, CCNA CompTIA would be an advantage.

• Technical on-site support.

Essential individual attributes:

• Good technical understanding of current leading technologies & solutions.

• Ability to prioritise workloads under pressure and ensure deadlines are met.

• Excellent organisation, decision-making, judgement and planning skills.

• Great customer relations skills to understand client’s needs, concerns and requirements.

• Process-focused.

• Flexible, calm and approachable, 'can do’ attitude.

• To be reliable and honest.

• Ability to work well within a team, supporting other team members.

• Willingness to learn and gain relevant accreditations.

Experience supporting:

• Microsoft 365 Administration and Troubleshooting

• Desktop Operating systems inc Windows 10/11

• Office Applications • Azure AD Administration and Troubleshooting

• Active Directory Administration

• Windows Server Operating systems

• Basic network troubleshooting.

• Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender

• Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.

• Good understanding of Network Management, Security and Configuration

• Experience with network monitoring and troubleshooting tools • Wireless • Firewalls

Benefits:

• Excellent benefits such as pension, sick pay, and on-site parking.

• Working hours will be 40 hours a week during standard business hours

• 21 days’ annual leave plus bank holidays and other public holidays

• Continual professional development plans

• Competitive salary

• Access to company vehicle

• Company pension

• On-site parking • Sick pay Working week:

• Monday to Friday 08:30 - 17:30

• Weekend availability as and when required (paid or time in lieu)

Application question(s): • How many years of IT support experience (within the last 5 years) do you have? • Do you live in the UK and can commute daily to our office in Bedford, ready to start before working hours? Education: • A-Level or equivalent (required) Experience: • IT Support service: 5 years (required and recent)