At a Glance
- Tasks: Be the backbone of our sales team by processing orders and managing customer inquiries.
- Company: Join a dynamic company in Norwich City Centre with a supportive culture.
- Benefits: Enjoy competitive salary, 25 days holiday, and free city centre parking.
- Other info: Access to training opportunities and a fun office environment with Monday treats.
- Why this job: Make a real impact in a vital role while developing your skills.
- Qualifications: Experience in sales administration or customer service, plus strong tech skills.
Location: Norwich City Centre
Full onsite (No hybrid or remote)
Salary: £26,000 – £30,000 per annum (depending on experience) + benefits (Pro rata if part time)
If full time, 37.5 hours per week, Monday-Friday
Fully office based.
Free city centre daily parking. (You will have your parking space)
Excellent benefits/perks.
Easily accessible from major Norwich City Centre bus routes.
25 days holiday plus public holidays + up to 3 days Long Service entitlement
Birthday day off
Enhanced Workplace Pension
Group Life Insurance
Employee Assistance Programme – free access to wellbeing and support tools
GP24 – free unlimited 24/7 access to a GP
Training and development opportunities
Electric vehicle charging points
Fully air-conditioned offices
Monday Motivation – Free treats on Mondays
Access to discounted local bus travel
About Us: My Norwich City Centre client is seeking an organized and proactive Sales Administrator to join their commercial team and keep their daily operations running smoothly.
The Role: As a Sales Administrator, you will be the backbone of their clients sales department. You will act as the vital link between their clients data and IT teams, and their valued clients. Your primary focus will be processing customer orders efficiently, handling inquiries, and keeping their databases flawlessly updated. This is a critical role to maintain accurate records of sales orders, sales pipelines, renewals activity, meeting activity and reports for the Board, amongst other administrative tasks such as invoicing and liaising with the wider Team.
Key Responsibilities:
- Process orders: Input, track, and verify customer orders accurately in their clients system.
- Support customers: Answer incoming phone calls and emails regarding quotes, stock availability, and delivery updates.
- Manage CRM: Keep client records and the sales pipeline meticulously up to date.
- Handle finance admin: Raise invoices, track contract renewals, and assist with basic credit checks.
- Support field sales: Provide administrative help and generate basic weekly sales reports for the management team.
What We Are Looking For:
- Experience: Strong experience in a sales administration, office administration, or customer service role.
- Tech skills: High proficiency in Microsoft Office (especially Excel) and experience using a CRM system.
- Communication: Exceptional verbal and written communication skills with a confident phone manner.
- Organization: Incredible attention to detail and the ability to multitask in a fast-paced environment.
- Education: Good baseline education, specifically in GCSE English and Maths (or equivalent).
Sales Administrator in Norwich employer: DMR Personnel Ltd
Join a dynamic team in the heart of Norwich City Centre as a Sales Administrator, where you will enjoy a supportive work culture that prioritises employee wellbeing and development. With excellent benefits including free city centre parking, generous holiday entitlement, and access to training opportunities, this role offers a fulfilling career path in a vibrant office environment. Experience the perks of Monday Motivation treats and enhanced workplace pension while contributing to a team that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Norwich
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and showing up well-dressed can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to express why you're the right fit.
We think you need these skills to ace Sales Administrator in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in sales administration and customer service, and don’t forget to showcase your tech skills, especially with Microsoft Office and CRM systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to processing orders and managing customer inquiries, and show us your enthusiasm for the position.
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your exceptional verbal and written communication skills. Keep it clear, concise, and professional, but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at DMR Personnel Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside and out. Familiarise yourself with the key responsibilities like processing orders and managing CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Tech Skills
Since the job requires high proficiency in Microsoft Office and experience with CRM systems, be ready to discuss your tech skills. Bring examples of how you've used Excel or any CRM software in previous roles. If you can, prepare to demonstrate your knowledge during the interview.
✨Practice Your Communication
As communication is key in this role, practice articulating your thoughts clearly. You might be asked to handle a mock customer inquiry, so think about how you'd respond to questions about quotes or stock availability. A confident phone manner will go a long way!
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail during the interview. You could share specific examples of how you've managed multiple tasks in a fast-paced environment. This will reassure them that you can keep their databases and records flawlessly updated.
