IT Operations Manager in Norwich

Please note this role is full onsite (however, free daily parking or subsidised work commute is offered). In addition, my client is unable to offer sponsorship, now or in the future. The role is based in my clients headquarters in central Norwich. * Permanent, Full Time. * Salary to 55K dependant on experience. * Generous Pension. * 25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme. * Generous Life Assurance. * Free use of electric vehicle charge points. * 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu) * Fresh fruit daily, plus regular treats. * Training Courses to further enhance technical skills and learning. * cycle to work schemes. * Other additional perks offered. * The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It’s not too far from some great pubs, too! If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply. My client is in urgent need of an experienced IT Operations Manager to manage the existing IT Infrastructure Team and be responsible for overseeing the daily operations of the IT department, ensuring the stability, reliability, and security of the organization's IT infrastructure. This includes managing the IT Service Desk operations and teams. * Leadership and Management: Lead and manage the service desk team to deliver exceptional technical support to internal users, ensuring prompt resolution of IT issues. Implementing best practices and driving continuous improvement to enhance customer experience and operational efficiency. * The successful candidate will be responsible for ensuring appropriate cyber security systems are in place. * IT Infrastructure: Oversee the maintenance, support, and optimization of all IT systems, including servers, networks, and applications. Ensure the infrastructure is secure and compliant with industry standards. * Compliance and Security: Ensure all IT operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT. * Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed. About You: * Preferred 4 years+ years of recent, relevant experience. * Experience in IT management, with a proven track record of leading and managing IT teams in a service led environment. * Previous experience of managing suppliers. * Strong knowledge of IT systems, networks, and applications. * Familiarity with cloud computing, cybersecurity, and data management. * Expertise in change planning. * Virtualisation of both Server and Desktop environments using VMWare. * Windows Servers/Desktop operating systems. * Active Directory and Group Policy knowledge. * Microsoft 365 Exchange knowledge