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- Tasks: Support and enhance IT infrastructure, troubleshoot issues, and implement new technologies.
- Company: Join a leading software logistics company focused on IT support and operational efficiency.
- Benefits: Salary between £28,000 - £35,000 plus travel expenses; fully on-site role.
- Why this job: Be part of a dynamic team, improve IT systems, and gain hands-on experience in a growing company.
- Qualifications: 2-3 years in 2nd line support, strong Windows and networking knowledge, proactive problem-solving skills.
- Other info: Must have a full clean driving licence and own transport for travel between Norwich and Lowestoft.
The predicted salary is between 24000 - 28000 £ per year.
Location: Norwich/Lowestoft
Salary: £28,000 - £35,000 + travel expenses
Full clean driving licence and own transport for travel between Norwich and occasionally Lowestoft. Fully on-site.
Are you a 2nd line support professional looking for your next challenge? We are recruiting on behalf of a leading software logistics company that is seeking a skilled professional to support and enhance its IT infrastructure and IT network.
The role will suit someone at 2nd line support level of experience with approximately 2-3 years commercial technical experience. Keen to learn, and prepared to take on additional training/accreditations if need be. Someone who is familiar with working in smaller companies with a smallish technical environment (10-15 users).
You will play a key role in maintaining and improving the company's IT systems, ensuring high availability, security, and performance across the business. You'll work on a mix of project-based tasks, from troubleshooting network issues to implementing new technologies that drive operational efficiency. This is a varied and hands-on role that will require some server cabling and wiring as well as hardware and software server setup.
Key Responsibilities:
- Manage and maintain IT environment, including servers, networks, and cloud-based systems.
- Support operations by ensuring minimal downtime and high system reliability.
- Implement security best practices to protect company data and assets.
- Work on infrastructure upgrades and improvement projects.
- Provide technical support and guidance to the internal team.
- Collaborate with third-party vendors and service providers.
What We're Looking For:
- Proven experience in an IT 2nd line support technical role.
- Strong knowledge of Windows, networking (LAN/WAN, VPNs).
- Server installation and maintenance.
- Some experience in cabling and wiring.
- Ability to troubleshoot IT issues and provide effective solutions.
- Strong communication skills and a proactive mindset.
If you're looking for an exciting opportunity to be part of a growing software company with a strong focus on IT support, we'd love to hear from you!
2nd Line Support Engineer in Norwich employer: DMR Personnel Ltd
Contact Detail:
DMR Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Norwich
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, LAN/WAN networking, and VPNs. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Since the role involves working in a smaller company environment, be prepared to showcase your adaptability and willingness to take on various tasks. Highlight any previous experiences where you’ve had to wear multiple hats or manage diverse responsibilities.
✨Tip Number 3
Make sure to emphasise your problem-solving skills during discussions. Prepare examples of past IT issues you've resolved, particularly those involving server installation, maintenance, or troubleshooting network problems, as these are key aspects of the role.
✨Tip Number 4
Since the position requires collaboration with third-party vendors, consider reaching out to professionals in your network who have experience in similar roles. They might provide insights or even referrals that could strengthen your application.
We think you need these skills to ace 2nd Line Support Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 2nd line support. Focus on your technical skills, particularly in Windows, networking, and server maintenance, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to manage IT environments and troubleshoot effectively.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and proactive mindset. These traits are essential for collaborating with the internal team and third-party vendors.
Show Willingness to Learn: Mention your eagerness to take on additional training or accreditations. This shows that you are committed to personal and professional growth, which is appealing to employers.
How to prepare for a job interview at DMR Personnel Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, networking, and server maintenance. Bring examples of past projects or challenges you've faced in a 2nd line support role to demonstrate your technical expertise.
✨Emphasise Your Problem-Solving Abilities
During the interview, highlight specific instances where you successfully troubleshot IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you provided effective solutions.
✨Demonstrate Your Willingness to Learn
Mention any additional training or certifications you are willing to pursue. This shows that you are proactive and committed to enhancing your skills, which is particularly important in a dynamic IT environment.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to provide guidance to non-technical team members. Confidence in your communication will leave a positive impression.
