Business Analyst - Digital Transformation in Norwich

• Mon-Fri.
• 37.5 hour week.
• Full onsite.
• Some flexible hours if needed (School runs etc)
• Competitive salary
• Free daily parking
• Generous benefits and perks package
• 25 days holiday + bank holidays
• Health Insurance scheme
• Life Assurance scheme
• Company social events
• Life Assurance.
• Culture: Regular company social events and a "Dress for your diary" policy (casual clothing when internal, professional attire when meeting external clients).

Business Analyst - Digital Transformation

• The Digital Transformation Team is seeking to appoint a detail orientated and proactive Business Analyst to join an innovative, growing team. The centralised team delivers technological solutions at all areas of the organisation and by joining the team you will play a crucial role in assisting with the vision of efficient growth and digital modernisation.
• The Business Analyst - Digital Transformation is a dynamic, process-centric role within a centralised team. Your core mandate is to bridge the gap between business operations and technology by identifying inefficiencies, documenting workflows, and evaluating processes for automation or digital modernization.
• You will be primarily responsible for analysing and documenting existing processes, as well as redesigning these where necessary.
• The successful candidate will work closely with stakeholders to create a pipeline of high-impact opportunities that align with organisational goals.
• This is a great opportunity for an enthusiastic individual to come on board and take part in the expansion of the Digital Transformation Team.

Job requirements

Please note, it is essential you have 2+ years of previous experience working in a transformation or automation centre of excellence, and is evidenced on your cv.

• Be able to host 'Deep Dive/Discovery' workshops with process owners across the business to gain a detailed understanding of current processes
• Document existing end to end processes in a granular level of detail via a Process Description Document
• Prepare detailed process flowchart diagrams using Visio, or other flowchart software
• Design future processes which make use of technologies to remove existing pain points in business processes
• Analyse business processes to determine their suitability for automation using predefined criteria
• Assess technical feasibility, ROI potential, and impact on stakeholders for candidate processes

Job responsibilities

• 2+ years of previous experience working in a transformation or automation centre of excellence is highly desirable.
• Proven track record in process analysis or improvement projects
• Proficient with the Microsoft 365 suite
• Basic understanding of IT concepts including Networking, Databases, Client/Server applications, SAAS applications, encryption and security is desirable
• Logical and structured thinking, ideally with some knowledge of basic programming principles including conditional logic, loops, variable types and reusability
• Strong written and verbal communications skills
• Strong Stakeholder management and interpersonal skills
• Be able to host 'Deep Dive/Discovery' workshops with process owners across the business to gain a detailed understanding of current processes
• Document existing end to end processes in a granular level of detail via a Process Description Document
• Prepare detailed process flowchart diagrams using Visio, or other flowchart software
• Design future processes which make use of technologies to remove existing pain points in business processes
• Analyse business processes to determine their suitability for automation using predefined criteria
• Assess technical feasibility, ROI potential, and impact on stakeholders for candidate processes