Office Services Assistant in Surrey

DMH Stallard provides a comprehensive range of commercial, dispute resolution and litigation, employment, cyber security and cyber‑crime, corporate, intellectual property, real estate and technology, media and telecoms advice to both businesses and individuals. Our clients, our people and our professional networks are the keys to our success. With offices in London and across the region, including Brighton, Gatwick, Guildford, Horsham, and Hassocks, we’re proud to have grown to around 400 people.

Job Purpose

To provide a professional front of house service, ensuring that agreed standards of client care are adhered to in every aspect of the role. To provide effective and efficient office service deliverables, including administration and basic levels of IT support. To cover Office Services and Records Management duties as and when required.

Responsibilities And Duties

• To meet and greet clients and visitors to the firm in a personal and confident manner (including the signing in of contractors) in line with our Meet and Greet Policy and Standards.
• Monitoring and making refreshments for client meetings and visitors.
• Booking catering facilities and organising lunches, when required.
• Assisting and organising in-house events including liaising with the event organisers, booking refreshments, agreeing layouts and other general event arrangements.
• Coordinate and prepare meeting rooms and conference spaces, including setting out the correct table/chair configurations for different meetings and events.
• Ensure all necessary equipment and materials are in place and set up online meetings on the audiovisual kit for the attendees, this will include providing hands‑on assistance with the equipment and helping to solve technical issues that may arise during sessions.
• Support guests with establishing wireless connectivity as needed.
• Taking ownership of the front of house space, ensuring the reception area and meeting rooms are tidy, log support tickets, ensure the printers have paper stock and assist with minor printer issues and other troubleshooting.
• To undertake such duties that are consistent with the job description as assigned by the Guildford Office Manager or Head of Office Operations.
• Assisting with the archiving/retrieval of records in accordance with firm procedures which includes liaising with other offices and external archive storage sites for file deeds and wills archiving and retrieval.

Knowledge, Skills, And Experience Required

• Previous experience is preferred.
• Experience in an office services and facilities role would be highly advantageous.
• Excellent telephone manner delivered with a warm, confident, and happy demeanour.
• Effective interpersonal skills and good communication skills.
• Flexible and methodical in your approach to work, and the working hours required.
• Competent in using Microsoft Office including Word, Excel, and Outlook.
• Able to solve problems with effective team working skills.
• Accuracy and attention to detail.
• Comfortable with IT – setting up laptops.