At a Glance
- Tasks: Lead social operations, streamline workflows, and oversee project delivery in a dynamic media environment.
- Company: Join DMG New Media, a fast-growing social publisher with 150 million followers.
- Benefits: Enjoy 25 days holiday, pension contributions, discounts, and a supportive team culture.
- Other info: Inclusive workplace committed to diversity and personal growth opportunities.
- Why this job: Be at the heart of creative operations and make a real impact on exciting campaigns.
- Qualifications: 5 years in operational roles, strong organisational skills, and a passion for social content.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site, HSK, London, W8 5HY
Contract Type: Full-time/ Permanent
About the Role
We are looking for a highly operational, organised and proactive Social Operations Lead to work directly with the Director of Creative & Platforms and help run the engine of DMG New Media. DMG New Media is a new social publisher reaching over 150 million followers across news, entertainment, sport and culture. As the business scales, strong operational leadership is essential to ensure our creative, social and commercial teams work together seamlessly.
This role sits at the centre of the organisation. Acting as the operational right hand to the Director, you will ensure that ideas move efficiently from briefing through production, publishing and reporting. You will help design and maintain the systems, workflows and processes that allow the creative team to operate at scale.
The ideal candidate is exceptionally organised, operationally minded and calm under pressure; someone who enjoys turning complex projects into clear processes and making teams run faster and more effectively.
Main Responsibilities
- Operational Leadership
- Help run the day-to-day operations of the social creative & platforms department alongside the Director.
- Own and maintain the operational systems that underpin social creative, commercial campaigns and platforms.
- Translate strategic priorities into clear workflows, timelines and responsibilities across teams.
- Workflow & Process
- Design and maintain streamlined workflows for commercial campaigns, original content formats, social publishing, and reporting.
- Ensure briefs move smoothly from sales > creative > production > publishing > reporting.
- Identify bottlenecks and improve processes to increase output quality and speed.
- Campaign & Project Delivery
- Oversee the delivery of projects and campaigns across multiple teams.
- Help scale repeatable systems for content output.
- Performance & Reporting
- Implement clear processes for tracking performance across social formats, campaigns and originals.
- Ensure insights and learnings are captured and fed back into future content.
- Maintain reporting frameworks that give leadership clear visibility on growth and performance.
Person Specification
- 5 years in an operational, production, project management or strategy role within a media publisher, social platform, production company or creative agency.
- Exceptionally organised with the ability to manage multiple projects simultaneously.
- Comfortable designing processes, workflows and systems that help creative teams move faster with and without the use of Ai.
- Strong understanding of social-first content production and digital publishing environments.
- Comfortable working closely with senior leadership and translating strategy into execution.
- Calm under pressure with the ability to identify problems early and implement practical solutions.
What We Offer
- Opportunity to work with exciting brands and innovative campaigns.
- A creative, supportive, and collaborative team culture.
- Room to develop skills and grow within the role.
Package Description
Our benefits package increases the longer you’ve been with us. Here’s what to expect:
- 25 days’ holiday (increasing by 1 per year up to a total of 30)
- Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 3% Company contribution.
- Life cover under the Pension Plan of up to 3x your basic salary.
- DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards)
- Subsidised canteen
- Onsite gym (Northcliffe House only)
- Onsite nurse and GP clinics (Northcliffe House only)
- Our Employee Assistance Programme
- Discounted dining cards
- Plus many other benefits…
Our Commitment
We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.
Social Operations Lead employer: dmg media
Join us at the youngest national newspaper in the UK, where you'll thrive in a dynamic and inclusive work environment that champions independent journalism. As a Marketing Executive, you'll receive hands-on training from experienced professionals, with ample opportunities for personal and professional growth while contributing to impactful campaigns that drive digital subscription growth. Our hybrid work model allows for flexibility, ensuring you can balance your career development with your personal life in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Social Operations Lead
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at dmg media.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from dmg media!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like dmg media, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at dmg media or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Operations Lead
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to dmg media:Before hitting send, make sure to tailor your application specifically to dmg media! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at dmg media
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
