At a Glance
- Tasks: Support and improve digital marketing and event technology applications for seamless operations.
- Company: Join DMG Events, a dynamic company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive team that values your input and development.
- Why this job: Make a real impact by enhancing user experiences in marketing and events.
- Qualifications: 3-5 years in digital application support with strong communication skills.
Senior Digital Application Support Agent
London
Role Purpose Provide hands‑on support and continuous improvement for DMG Events' marketing and event technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, event management, conference management, and analytics, enabling marketing teams to deliver effective, data‑driven campaigns, and event teams successful events.
Key Responsibilities
- Take day‑to‑day ownership of support for DMG's in‑house and third‑party digital marketing applications
- Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.
- Act as a first point of contact for marketing and event users and platform vendors/developers, ensuring effective collaboration and issue resolution.
- Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing, Event and Technology.
- Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.
- Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high‑impact issues.
- Identify recurring problems and recommend preventative solutions or platform improvements.
- Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.
- Support compliance with data quality standards across marketing and event applications.
- Partner with Marketing and Event stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.
- Coach and mentor mid‑level and junior support analysts
Qualifications
- Strong background in digital application or MarTech / Event application support.
- 3-5 years experience using service desk/ticketing platforms (e.g. Jira, ServiceNow, FreshDesk).
- Familiarity with one or more of: CRM/CDP systems, marketing automation (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web platforms, Event Registration & Management platforms, or reporting/analytics tools.
- Understanding of data quality, GDPR, and marketing compliance requirements.
- Awareness of how applications are deployed and supported in production, including risk points.
- Knowledge of Agile working practices is a plus.
- Technical literacy (e.g. basic API knowledge, SQL queries, or scripting) an advantage
- Experience using low/no-code platforms such as Qlik to manage data integrations between event and marketing applications.
Ideal Candidate
- A digital applications generalist with experience supporting event and marketing technology platforms.
- Strong communicator, able to explain technical issues in clear, non‑technical language.
- Service‑minded and collaborative, comfortable working with busy Event and Marketing teams.
- Organised and proactive, balancing immediate support needs with longer‑term improvements.
- Technically literate to be able to query APIs directly to problem solve
- Experience using Qlik as a low‑code platform to manage data throughput from one service to another
dmg events is an equal opportunity employer.
Senior Digital Application Support Agent employer: dmg events
At dmg events, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an Operations Assistant, you'll have the opportunity to develop your skills in the exhibitions industry while enjoying a supportive environment that prioritises employee growth and progression. Located in a vibrant area, our team benefits from a strong sense of community and access to exciting events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Application Support Agent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what dmg events values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges dmg events might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at dmg events!
✨Direct Apply to dmg events
Let's not forget to apply directly through the dmg events website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Digital Application Support Agent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at dmg events.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at dmg events. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at dmg events
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
