At a Glance
- Tasks: Support and improve digital marketing and event technology applications for effective campaigns.
- Company: Join a dynamic team at DMG Events, a leader in the events industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by enhancing user experience and driving successful events.
- Qualifications: Experience in digital application support and familiarity with marketing technologies required.
The predicted salary is between 45000 - 45000 £ per year.
Role Purpose: Provide hands-on support and continuous improvement for DMG Events’ marketing and event technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, event management, conference management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns, and event teams successful events.
Key Responsibilities
- Take day-to-day ownership of support for DMG’s in-house and third-party digital marketing applications.
- Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.
- Act as a first point of contact for marketing and event users and platform vendors/developers, ensuring effective collaboration and issue resolution.
- Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing, Event and Technology.
- Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.
- Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues.
- Identify recurring problems and recommend preventative solutions or platform improvements.
- Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.
- Support compliance with data quality standards across marketing and event applications.
- Partner with Marketing and Event stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.
- Coach and mentor mid-level and junior support analysts.
Qualifications
- Strong background in digital application or MarTech / Event application support.
- 3-5 years experience using service desk/ticketing platforms (e.g. Jira, ServiceNow, FreshDesk).
- Familiarity with one or more of: CRM/CDP systems, marketing automation (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web platforms, Event Registration & Management platforms, or reporting/analytics tools.
- Understanding of data quality, GDPR, and marketing compliance requirements.
- Awareness of how applications are deployed and supported in production, including risk points.
- Knowledge of Agile working practices is a plus.
- Technical literacy (e.g. basic API knowledge, SQL queries, or scripting) an advantage.
- Experience using low/no-code platforms such as Qlik to manage data integrations between event and marketing applications.
Ideal Candidate
- A digital applications generalist with experience supporting event and marketing technology platforms.
- Strong communicator, able to explain technical issues in clear, non-technical language.
- Service-minded and collaborative, comfortable working with busy Event and Marketing teams.
- Organised and proactive, balancing immediate support needs with longer-term improvements.
- Technically literate to be able to query APIs directly to problem solve.
- Experience using Qlik as a low-code platform to manage data throughput from one service to another.
Senior Digital Application Support Agent in London employer: dmg events
At dmg events, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an Operations Assistant, you'll have the opportunity to develop your skills in the exhibitions industry while enjoying a supportive environment that prioritises employee growth and progression. Located in a vibrant area, our team benefits from a strong sense of community and access to exciting events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Application Support Agent in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like dmg events looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Senior Digital Application Support Agent at dmg events, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Senior Digital Application Support Agent in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at dmg events, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of dmg events and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at dmg events
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that dmg events might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at dmg events.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
