At a Glance
- Tasks: Handle customer enquiries and book service appointments for top motorcycle brands.
- Company: Premier Motorcycle Dealer in London, known for performance and innovation.
- Benefits: Competitive salary, holiday entitlement, and hands-on experience in the motorcycle world.
- Other info: Immediate start with training provided; Monday to Saturday hours.
- Why this job: Join a passionate team and immerse yourself in the exciting motorcycle industry.
- Qualifications: Experience in service/parts roles; UK Motorcycle Licence is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Aftersales Advisor required at a Premier Motorcycle Dealer in London. You will be working with 2 brands, MV Agusta and KTM. These brands are known for their performance, innovation and design and being the Number 1, MV Agusta dealer in the UK, we have high standards to keep.
The ideal applicant would need to have worked within the motortrade in a service/parts role. This will help you understand the business and ideally, if you have a full UK Motorcycle Licence then that would be a bonus.
You will be responsible for handling customer enquiries related to servicing, repairs and parts both in person and via the phone or emails.
Daily tasks include:
- Booking service appointments
- Ensuring the parts for each customer are available in advance
- Keeping the customer informed of the progress at all times
- Communicating with the technicians and arranging the workshop diary
You will need to know the CRM systems, so if you have used them previously then this would help you. You would get as much training as possible; however, we would need you to hit the ground running. Keeping up the standards is a must and maintaining the aftersales area and helping to keep the showroom tidy.
It is an immediate start and the hours are Monday to Saturday, 9-6pm (5pm close Saturday). Working within a team gives you first-hand experience of the motorcycle world and the benefits this can bring.
You will be under the direction of the Dealer Principal and work closely with the team.
If this sounds of interest, please email.
Aftersales Advisor in London employer: DMC Moto London Ltd
As a leading Premier Motorcycle Dealer in London, we pride ourselves on our commitment to excellence and innovation, particularly with renowned brands like MV Agusta and KTM. Our vibrant work culture fosters teamwork and personal growth, offering employees the chance to immerse themselves in the motorcycle industry while enjoying competitive benefits and ongoing training opportunities. Join us to be part of a dynamic team that values high standards and customer satisfaction in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DMC Moto London Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DMC Moto London Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DMC Moto London Ltd:Your cover letter is your chance to shine! Tell us why you want to work at DMC Moto London Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DMC Moto London Ltd!
How to prepare for a job interview at DMC Moto London Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
