At a Glance
- Tasks: Lead and enhance operations across two GP practices, ensuring top-notch patient care.
- Company: Join a forward-thinking healthcare provider dedicated to patient-centred service.
- Benefits: Enjoy 25 days annual leave, NHS discounts, and a supportive team culture.
- Other info: Opportunity for career growth in a dynamic healthcare environment.
- Why this job: Make a real difference in primary care while advancing your leadership skills.
- Qualifications: Proven NHS leadership experience and strong operational management skills required.
The predicted salary is between 60000 - 65000 £ per year.
The Senior Business Manager will provide strategic and operational leadership across two DMC Primary Care GP practices, supporting service growth, strong governance, financial performance and patient-centred care. This is a senior multi-site leadership role requiring a commercially minded primary care leader with strong NHS relationships, current market knowledge and the ability to deliver rapid improvements through effective people leadership, technology, AI and data-led decision-making.
Key Responsibilities
- Provide senior oversight of day-to-day operations across both GP practices, ensuring efficient, responsive and safe service delivery.
- Develop and implement business plans that support growth, performance improvement and long-term sustainability.
- Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs and other healthcare stakeholders.
- Improve reputation, governance and CQC readiness, with a focus on achieving outstanding patient care and service quality.
- Use data, digital tools and AI-enabled approaches to support quick decision-making, performance improvement and cost-effective service delivery.
- Identify and maximise income opportunities, including capital and revenue funding, enhanced services and appropriate contractual opportunities.
Skills, Knowledge & Expertise
The ideal candidate will be an experienced and credible primary care leader who can combine strategic judgement with hands-on operational delivery. They will be resilient, highly organised, commercially aware and confident leading teams through change while keeping patient care, safety and service quality at the centre of all decisions.
Essential
- Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs or a comparable healthcare environment.
- Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy and local healthcare priorities.
- Demonstrable experience managing practice operations, staff, budgets, performance and service improvement.
- Established relationships or proven ability to build effective working relationships across the local and wider NHS.
- Experience supporting CQC compliance, governance, quality improvement and inspection readiness.
- Strong financial acumen, with experience in budgeting, income maximisation, contract management and cost control.
- Excellent communication, negotiation, problem-solving and stakeholder management skills.
- Strong IT capability and confidence using data to monitor performance, identify issues and drive improvement.
Desirable
- Management, HR, leadership, business or healthcare management qualification.
- Experience managing more than one GP practice or working within a group primary care structure.
- Experience working collaboratively with Primary Care Networks and wider system partners.
- Experience securing or supporting NHS funding, service development, capital investment or new revenue streams.
- Experience improving CQC outcomes or leading preparation for CQC inspection.
- Working knowledge of EMIS Web, SystmOne or equivalent clinical systems.
- Confident user of clinical, operational and reporting systems, ideally including EMIS Web, SystmOne or similar primary care platforms.
- Strong knowledge of Microsoft Office and the ability to interpret performance, workforce, finance and patient access data.
- Understanding of how AI, automation and data-led reporting can support rapid decisions, operational improvements and efficiency.
- Current knowledge of NHS Primary Care, GP practice operations, PCNs, commissioning and the wider healthcare landscape.
- Understanding of CQC standards, registration requirements, governance, safeguarding, health and safety, SHEF and data security.
- Knowledge of NHS contractual requirements, performance targets, enhanced services and funding opportunities.
- Ability to assess complex operational issues quickly and make clear, evidence-based decisions.
- Ability to lead teams through change, difficult situations and competing priorities.
- Strong commercial judgement, balanced with a clear commitment to patient-centred care and service quality.
- Ability to map and improve patient journeys, reduce friction and improve access, communication and experience.
Significant experience in NHS Primary Care
- Operational management of GP practice services, including appointment systems, patient access, workforce planning, rotas and service performance.
- Financial and commercial management, including budgets, payroll oversight, income generation, contract management and cost improvement.
- Governance, compliance, patient feedback, complaints, risk management and service improvement.
- Experience leading clinical, administrative and operational teams.
- Experience managing recruitment, onboarding, training, performance management and staff development.
- Experience leading change, restructuring or service transformation in a complex healthcare setting.
Job Benefits
- 25 days of annual leave, in addition to bank holidays (increasing with length of service)
- Access to NHS Discount Scheme
- A collaborative and inclusive team culture across clinical and technical functions
Senior Business Manager employer: DMC Healthcare
DMC Chadwick Road Surgery is an exceptional employer, offering a dynamic work environment that prioritises patient-centred care and operational excellence. With a strong focus on employee growth, we provide opportunities for professional development and collaboration within a supportive team culture. Located in the vibrant SE15 area, our practice not only champions innovative healthcare solutions but also values the well-being of our staff through generous benefits like 25 days of annual leave and access to the NHS Discount Scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Manager
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When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like DMC Healthcare.
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We think you need these skills to ace Senior Business Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to DMC Healthcare.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of DMC Healthcare. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at DMC Healthcare
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with DMC Healthcare, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at DMC Healthcare, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for DMC Healthcare could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at DMC Healthcare as they’re likely seeking a candidate who can enhance their workplace culture.
