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- Tasks: Coordinate operations, manage client queries, and support radiologists in a dynamic environment.
- Company: Join DMC Imaging, a forward-thinking healthcare organisation with a collaborative culture.
- Benefits: Enjoy 20 days annual leave, NHS discounts, and career progression opportunities.
- Other info: Be part of a growing team that values inclusivity and professional development.
- Why this job: Make a real impact in healthcare while developing your skills in a fast-paced setting.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
The predicted salary is between 23400 - 28600 £ per year.
Application Deadline: 6 March 2026
Department: Radiology Reporting
Location: Head Office - London, SE15
Compensation: £26,000 / year
Description
As an Operations Coordinator, you will be responsible for undertaking a wide range of administrative duties which includes allocation of studies to radiologists; ensuring all information is managed correctly; logging of activities; liaising with clients and following up accordingly. You will act as the main point of contact and be responsible for the dissemination of information, messages and enquiries for the radiologist team, working with multidisciplinary team members, other health professionals, and staff.
We are seeking an Operations Coordinator who thrives in a fast-paced, dynamic environment. You should be passionate about contributing to DMC Imaging's service development across both our Radiology Service Team and the organisation more widely, enabling you to be involved in the decisions that affect our service delivery. You'll work closely with both clients and radiologists to answer queries and problem-solve. If you are proactive, adaptable, and enjoy variety in your work, you'll fit right in.
Main Duties & Responsibilities
- Allocate studies in line with clients' service level agreement (SLA) and radiologists' skill mix and availability
- Maintain accurate client activity logs
- Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
- Respond to all client and radiologist queries and requests
- Ensure reports are in line with turnaround time requirements
- Collaborate within operations team to ensure smooth transition and coverage of all work
- Action tasks set by radiologists via our systems and email
- Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
- Taking on ad-hoc tasks and operational projects, as requested
Skills, Knowledge And Expertise
Essential:
- Quick and effective problem-solving skills, especially in high-pressure situations
- Ability to make informed decisions to address issues promptly and efficiently
- A customer-centric approach with a focus on providing exceptional service to clients and clinicians
- Excellent verbal and written communication skills
- Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
- Highly organized with the ability to prioritise tasks efficiently
- Capability to manage multiple clients and maintain accuracy and attention to detail
- Strong commitment to maintaining high-quality standards and meeting turnaround time
Preferred:
- Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
- Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided)
- Proficiency in understanding teleradiology software (i.e., PACS)
- Bachelor's degree preferred
Benefits
- 20 days of annual leave, in addition to bank holidays (increasing with length of service)
- Access to NHS Discount Scheme
- Career progression opportunities within a growing organisation
- A collaborative and inclusive team culture across clinical and technical functions
Operations Coordinator in London employer: DMC Healthcare
Contact Detail:
DMC Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves quick decision-making, think of scenarios where you can showcase your ability to handle high-pressure situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight relevant experience, especially in administrative duties and client interaction, to show us you’re the perfect fit for our dynamic environment.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the healthcare sector. Use it to tell us why you want to join DMC Imaging and how your skills align with our needs. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in high-pressure situations. We love proactive candidates who can think on their feet, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at DMC Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities like allocating studies and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role requires quick and effective problem-solving, prepare examples from your past experiences where you've successfully tackled challenges. Think of situations where you had to make informed decisions under pressure, as this will demonstrate your capability to handle the fast-paced environment.
✨Communicate Clearly and Effectively
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to interact well with both clients and radiologists.
✨Demonstrate Your Organisational Skills
Being highly organised is essential for an Operations Coordinator. Share specific strategies or tools you use to manage multiple tasks efficiently. Highlight your attention to detail and how you prioritise tasks to meet deadlines, which will reassure them of your ability to maintain high-quality standards.