At a Glance
- Tasks: Support patient care by managing appointments and liaising with healthcare professionals.
- Company: Join DMC Healthcare, a leading provider in primary care and patient services.
- Benefits: Flexible hours, competitive pay, training, and a chance to make a real difference.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Be at the heart of patient care and contribute to meaningful service development.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels
Respecting all
- Showing courtesy
- Seeking to understand
- Treating all fairly
- Valuing each person as a unique individual
- Being especially supportive to the vulnerable
- Relating well within the team
- Valuing the contribution of each team member
- Building a mutually supportive environment
- Co-operating with other teams
- Encouraging responsible involvement by our patients
- Speaking and acting truthfully
- Being accountable for our actions
- Adapting to change
- Building on achievements
- Developing our services
Safety, Health, Environment and Fire (SHEF)
Quality & Continuous Improvement (CI)
Induction training
Learning and development
Collaborative working
Service delivery
Security
Professional conduct
Leave
Location
This role is split across two practice sites:
- Chadwick Road Surgery
- Crystal Palace Road Surgery
Main Duties & Responsibilities
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately including by-pass line.
- To be helpful and friendly to patients who contact the practice by phone or in person providing the best possible patient service.
- Making appointments for patients, taking requests for home visits and answering queries in a friendly and helpful manner.
- To keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise.
- To assist with cancelling and rescheduling appointments as required.
- Supporting the clinical team with requests.
- Ensuring Care Navigator/Administrator tasks are completed.
- Ensure adequate supplies of registration forms are available. If taking in registration forms at reception to ensure patient has completed the form fully.
- Ordering ambulances and interpreters for patients as required.
- Checking patient details are current and correct and then update patient records.
- To fully understand how the telephone system works.
- To work as a team member with your admin and Care Navigators colleagues.
- Understand the patient complaints procedure and adhere to.
- To ensure that the patient waiting areas are clean and tidy. At the end of each session to tidy up rooms and tidy up any magazines and leaflets.
- In conjunction with the Medicines Co-ordinator, ensure that patients are aware of the 72 hours turn-around for prescription requests.
- Emailing, scanning and coding clinical correspondence
- Be aware of all Care Navigator/Administrator and office protocols.
- Become familiar with Hospital & laboratory courier collections & ensure procedure is adhered to.
- Be aware of non-NHS & private services charges, how to accept payments & issue receipt, and that these are recorded accordingly in the ‘petty cash’ ledger book.
- To open and close the practice, checking security and setting the alarms as necessary.
- At the end of the day, secure building, checking that all windows are closed & locked, blinds closed, necessary plugs are out of sockets, switch off lights, switch on burglar alarm.
- To process registering new patients, making up notes and entering their details on the computer system.
- To process new arrivals and deductions.
- To support with GP Links.
- Management of the generic inbox
- Scanning and coding all clinical documents.
- Using the electronic filing system to complete filing.
- Dealing with internal and external post
- To complete admin tasks and support with AccuRx Total Triage
- To undertake photo-copying and other basic office duties as directed by members of the team.
- To deal with queries for further information from hospitals or other local providers about patients.
- To assist in preparing and sending out practice correspondence.
- Ensure that the system is operational at the beginning of each day & switched on to the answer phone with the correct tape at lunchtime & at the end of each day.
- Clerical Duties
- Ensure that prescriptions are handled accurately and efficiently following protocol
- Monitor incoming electronic test results to ensure prompt review by clinicians
- Data entry of new and temporary registrations and relevant patient information e.g. smoking status, BP, ethnicity, medication from hospital letters
- Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary
- Deal with referrals to primary and secondary care
- Action tasks set by clinicians via the clinical systems and email
- Handling of document via clinical systems and practice protocols
- In addition to the primary responsibilities, the Care Navigator/Administrator may be requested to:
- Participate in practice audit as directed by the audit lead
- To be flexible to cover shifts in the event of staff holidays and sickness.
- Provide lunch cover where needed.
- To undertake any other duties required by the needs of the practice & commensurate with the post.
- Following mandatory training - to act as a chaperone when required. To participate and contribute to team meetings and other meetings as required.
- To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training.
- To have knowledge of all Practice procedures.
- To work in accordance of written protocols.
- To participate in appraisal scheme.
- To present a positive image of the practice at all times.
Skills, Knowledge & Expertise
- Experience of working in a primary care environment
- Experience of working with the general public
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilises resources
- Punctual and committed to supporting the team effort
- A willingness to learn and progress with a ‘can do’ attitude.
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Occupational Health clearance
Care Navigator - Administrator in London employer: DMC Healthcare
As a Clinical Nurse Specialist in Biologics at DMC Dermatology, you will be part of a dynamic and supportive team dedicated to delivering high-quality patient care. Our work culture fosters collaboration and continuous learning, providing ample opportunities for professional growth and development in a multi-site role across North Lincolnshire. With a commitment to evidence-based practice and patient education, we ensure that our employees are equipped with the skills and knowledge necessary to excel in their roles while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator - Administrator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DMC Healthcare. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the Care Navigator role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your soft skills! As a Care Navigator, communication is key. Be ready to share examples of how you've effectively communicated with patients or colleagues in the past. Highlight your problem-solving abilities and your proactive approach to challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Care Navigator - Administrator in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Care Navigator role shine through. We want to see how passionate you are about contributing to DMC’s service development and making a difference in patient care.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in reception or customer care. We’re looking for candidates who can communicate effectively and work well within a team, so emphasise those skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DMC Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator - Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as managing patient records and liaising with healthcare professionals. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
As this role involves interacting with patients and colleagues, be prepared to showcase your excellent communication skills. Think of examples from your past experiences where you've effectively handled queries or resolved issues. This will highlight your ability to engage positively with a wide range of people.
✨Demonstrate Your Problem-Solving Ability
DMC Healthcare values proactive problem solvers. During the interview, share specific instances where you've tackled challenges in previous roles. This could involve managing appointment requests or dealing with administrative queries. Showing that you can think on your feet will set you apart.
✨Emphasise Your Team Player Attitude
The Care Navigator role requires collaboration with various healthcare professionals. Be ready to discuss how you've worked effectively within a team in the past. Highlight your willingness to learn and adapt, as well as your commitment to contributing to the overall success of the team.
