Dermatology HCA in Lincolnshire

Provide essential support during dermatology clinics, assisting clinicians and nurses with patient care and clinic preparation. Prepare rooms, equipment and patients for consultations, minor procedures and treatments. Maintain a clean, safe and organised clinical environment and support administrative duties such as documentation, stock management and patient flow. Offer compassionate support to patients throughout their time in clinic.

Key Objectives/Goals

• Support clinicians and nurses by preparing patients, clinical rooms and equipment.
• Maintain high infection prevention standards and ensure safe clinic environments.
• Assist with basic clinical tasks within defined competencies.
• Provide excellent patient communication and support throughout the care process.
• Contribute to smooth clinic flow through effective organisation and teamwork.
• Support governance, audit and QI initiatives.

Reporting Line / Team Structure

Reports to the Dermatology Lead Nurse or Service Manager. Works closely with Dermatology Nurses, Dermatologists, Healthcare Assistants and administrative colleagues.

Key Responsibilities

• Prepare clinic rooms and treatment areas in accordance with dermatology and infection control standards.
• Assist clinicians and nurses with patient preparation and clinic procedures within competency boundaries.
• Support patients during consultations and minor procedures by providing reassurance and clear communication.
• Ensure equipment is clean, safe and available for use, reporting any issues promptly.
• Maintain accurate documentation of basic clinical information and support administrative tasks when needed.
• Chaperone patients during examinations or procedures.
• Manage clinical stock levels and ensure consumables are replenished.
• Assist in maintaining a safe environment, adhering to health and safety requirements.
• Contribute to smooth patient flow throughout the clinic.
• Maintain infection prevention and safe clinic standards.

Skills, Knowledge & Expertise

Essential

• Experience working within a healthcare or clinical environment.
• Ability to follow clinical instructions, protocols and infection control procedures.
• Good communication skills and ability to support patients with empathy and professionalism.
• Organisational skills and ability to manage tasks in a busy outpatient setting.
• Willingness to undertake dermatology-specific training.
• Ability to work effectively as part of a multidisciplinary team.
• Basic IT skills and ability to document information accurately.
• Leadership and audit participation.

Desirable

• Previous experience within dermatology, outpatient clinics or minor procedure settings.
• Experience supporting minor surgery or wound care.
• Experience with stock management, room preparation or patient chaperoning.
• Knowledge of basic clinical terminology and dermatology pathways.
• Clean driving licence (multi-site service delivery).

Knowledge, Skills & Abilities

• Understanding of infection prevention, cleaning standards and safe equipment handling.
• Ability to prepare clinical rooms and ensure readiness for procedures.
• Ability to provide reassurance and support to patients before and during appointments.
• Awareness of confidentiality, data protection and patient dignity standards.
• Ability to multitask while maintaining accuracy and attention to detail.
• Ability to coordinate complex cases and escalate clinical concerns.

Experience

• Experience in a healthcare, patient-facing or support worker role.
• Experience preparing clinical areas or supporting clinical teams is beneficial.
• Experience in dermatology settings is desirable but not essential.
• Experience across primary/community and secondary care (desirable).

Additional Information

• Travel requirements: Multi-site role across North Lincolnshire — own transport required.
• Relocation support: None routinely offered but can be discussed at offer stage.
• Performance metrics / KPIs:
• 2WW compliance (referral to assessment timelines).
• Patient satisfaction and experience scores.
• Documentation completeness and audit readiness.
• Phototherapy involves strict adherence to UV safety protocols for patients and staff.
• MDT attendance and case preparation.
• Career progression opportunities: Opportunities in service leadership, subspecialty development, or teaching. Involvement in pathway design, teaching, and governance.