At a Glance
- Tasks: Answer calls and support patients in our dermatology service with excellent care.
- Company: Join a diverse team at DMC Healthcare, making a real difference in patient lives.
- Benefits: Enjoy 25 days annual leave, NHS discounts, and opportunities for hybrid working.
- Other info: Flexible working and sponsored training available for career progression.
- Why this job: Be part of a supportive team and grow your career in healthcare administration.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
The Person
Passionate about contributing to DMC’s service development across our Dermatology Service Team and more widely across the organisation. Empathetic to patients and a self‑motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people’s lives.
Key Responsibilities
- The post holder’s primary responsibility is to answer all incoming calls to our dermatology service, supporting our patients, clinicians, and support staff through the patient’s pathway.
- The post holder will have great knowledge of our contracts and the admin processes to ensure the clinics run smoothly and are followed up correctly.
- Provide patients and clients who contact the service with excellent patient care, ensuring that all telephone calls are greeted promptly, professionally, and politely.
- Required to have a great understanding of all administrative processes such as booking appointments, cancelling appointments, sending appointment confirmation, discharging patients, onward referrals to secondary care and via 2ww pathway, test result processes, creating and processing clinic and result letters.
- Understand E-Referral service and E-Derma triaging system to ensure all patient queries are acted and responded to during your call.
- Be involved in the weekly rota for managing the main dermatology mailbox, ensuring all emails are responded to promptly and professionally.
- Always maintain patient medical records on clinical systems.
- Liaise with clinical, administrative and support staff as required.
- Always maintain patient confidentiality, adhering to data protection policies and procedures.
- Report any complaints, incidents, significant events, risks via DMC’s management information system.
- When required, support the service administration team with tasks such as sending appointment reminders, cancelling clinics, E-Referral service worklists, E-Derma Triaging work lists.
Personal Specification
Essential
- Previous experience working within an administrative role.
- Strong work ethic and interpersonal skills with the ability to work in a diverse team.
- Excellent organizational, communication, and problem-solving abilities.
- Passion for delivering high-quality patient‑centred care.
- Current cloud‑based office and collaboration tools and software ability – ideally MS Office, Teams, One Drive etc.
Desirable
- Previous experience working in a healthcare setting.
- Experience in using NHS IT software such as SystmOne, EMIS, and eRS.
Benefits
- 25 days of annual leave, in addition to bank holidays.
- NHS Discount.
- Opportunities for hybrid working after successful completion of probation.
- Various other benefits.
- £25,000 per annum.
- 37.5 Hours per week.
You will be supported by, and work with, a diverse multi‑skilled professional team of clinical and non‑clinical individuals. In return we offer sponsored training, flexible working, family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package, including medical indemnity for all work undertaken for DMC Healthcare.
Apply today if you want to make a difference. We are a very inclusive and diverse business so if you need adjustments for the recruitment process, just get in touch, we will be more than happy to help. If you want more information, please get in touch.
Dermatology Call Administrator employer: DMC Healthcare
DMC Healthcare is an exceptional employer, offering a supportive and inclusive work environment in London, where you can make a meaningful impact on patients' lives as a Dermatology Call Administrator. With a commitment to employee growth through sponsored training, flexible working arrangements, and a competitive benefits package, including 25 days of annual leave and NHS discounts, DMC fosters a culture of teamwork and professional development that empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Dermatology Call Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DMC and their dermatology services. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Show your passion for patient care! During the interview, share specific examples of how you've gone above and beyond for patients in previous roles. This will demonstrate your commitment to high-quality care.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Dermatology Call Administrator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for patient care shine through. We want to see how you can contribute to our Dermatology Service Team and make a difference in people's lives.
Tailor Your Experience:Make sure to highlight any relevant administrative experience you have, especially in healthcare settings. We love seeing how your skills align with the responsibilities of the Dermatology Call Administrator role.
Be Professional and Polite:Since you'll be the first point of contact for patients, it's crucial to convey professionalism in your application. Use clear and polite language to reflect the excellent patient care we expect.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at DMC Healthcare
✨Know Your Stuff
Make sure you understand the key responsibilities of a Dermatology Call Administrator. Familiarise yourself with administrative processes like booking and cancelling appointments, as well as the E-Referral service. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Your Empathy
Since this role involves direct communication with patients, it's crucial to demonstrate your empathetic nature during the interview. Share examples from your past experiences where you've provided excellent patient care or resolved issues with compassion. This will highlight your alignment with the company's values.
✨Practice Your Communication Skills
As a call administrator, clear communication is key. Before the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple tasks or handle difficult calls. Prepare to explain how you approached these challenges and what the outcomes were, showcasing your organisational skills and ability to work under pressure.
