Chief of Staff

Description

The Person
We are looking for a dynamic and commercially minded individual who thrives on improving processes, increasing productivity, and driving operational efficiency. As a positive disruptor , you will challenge the status quo where necessary, ensuring that our services are continuously optimised for growth and success. You should be confident in identifying areas for cost-saving, streamlining workflows, and leading teams to deliver exceptional performance while being aligned with the overall goals of the organisation.

The Role
As Chief of Staff for DMC Radiology Reporting, you will be the operational heartbeat of our mission to transform teleradiology through cutting-edge technology and AI-driven solutions. Partnering with the CEO and CTO, you’ll spearhead initiatives that streamline operations, ensure quality excellence, and optimize the delivery of our services. This pivotal role demands a problem-solver and a proactive leader with a sharp eye for innovation, operational efficiency, and client satisfaction. Your leadership will ensure contracts are not only financially sound but exceed key performance and quality benchmarks. You’ll be the go-to person for tackling challenges, mobilizing teams, and driving impactful solutions to maintain our position as a leader in radiology reporting.

Key responsibilities

1. Operational Leadership: Drive operational excellence by leading the operations and quality assurance teams to deliver efficient, safe, and patient-focused radiology services.
2. Technology & AI Integration: Leverage technology and AI to streamline workflows, automate processes, and drive innovation across all services.
3. Financial Oversight: Take ownership of financial performance, ensuring all services are profitable while identifying opportunities for cost savings and improved efficiency.
4. Contract Management: Oversee and manage client contracts, ensuring all contractual, quality, and financial obligations are consistently met or exceeded.
5. Process Optimization: Champion process improvement initiatives aligned with ISO9001 standards, enhancing productivity, compliance, and cost-efficiency.
6. Business Development Support: Collaborate on tenders, proposals, and service mobilization projects, ensuring seamless transitions and rapid, impactful results.
7. Client Engagement: Foster strong, collaborative relationships with clients to understand their needs, enhance service delivery, and position DMC as a long-term partner of choice.
8. Quality Assurance Excellence: Uphold the highest standards of quality assurance, ensuring compliance with NHS and private sector requirements and driving continuous improvement in care delivery.

This role is perfect for a mission-driven individual who thrives in a fast-paced environment, excels at solving complex problems, and is eager to innovate in healthcare. Join us and play a transformative role in shaping the future of teleradiology.

Skills, Knowledge and Expertise
Essential

• Proven recent experience in a healthcare imaging/radiology service environment at a senior operations level.
• Experience managing and working with multi-location and hybrid teams.
• Experience of working with a variety of stakeholders.
• Experience of successfully developing and implementing projects.
• Experience of working autonomously.
• Experience of managing budgets and recruitment for service departments.
• Experience with Quality Management Systems.
• NHS and/or insource/outsource provider experience.

Qualification and training

• Degree and/or suitable professional experience.
• Operational Excellence and/or continuous improvement training.

Why Join DMC

Our Mission
Is to create a frictionless patient experience of the highest quality, wherever needed.

Our Culture
Our TRUST values reinforce that what we do is built on strong teamwork, respect for one another, and importantly respect for the patient. We take time to listen and understand everyone’s needs, we’re supportive and truly care and whatever we do, we do it together.

Our Team
DMC takes pride in a diverse workforce, involving a range of talented and knowledgeable experts working together as teams. This includes clinical experts, who constantly strive towards delivering the best patient care, and non-clinical experts and support staff, who revolutionise working methods in the healthcare industry.

Your Wellbeing
It is our people who make DMC Healthcare what it is today, and we are extremely proud of the achievements of our staff. At DMC, our clinicians and administrators feel supported and empowered through our range of learning resources and our team, to offer opportunities for growth.

About DMC Healthcare
DMC Healthcare is a leading independent provider of primary care, consultant-led dermatology, radiology reporting, in-sourced routine endoscopy services and MSK community services to the NHS.

We believe that everyone should have the opportunity to achieve healthier outcomes.
Firmly rooted in the NHS and dedicated to excellent patient care for nearly 55 years, DMC Healthcare currently works with 30+ NHS organisations and other partners, treating over 100,000 patients each year.

With NHS waiting list pressures, workforce shortages, and unprecedented demand, we want to help. We support capacity deficits with a firm eye on quality and robust clinical governance.

Find out more:

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