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- Tasks: Coordinate operations, manage client queries, and support radiologists in a dynamic environment.
- Company: Join DMC Imaging, a leading healthcare provider with a collaborative culture.
- Benefits: Enjoy 20 days annual leave, NHS discounts, and career progression opportunities.
- Other info: Be part of a growing organisation with a focus on service development.
- Why this job: Make a real impact in healthcare while developing your skills in a fast-paced setting.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
The predicted salary is between 20800 - 31200 £ per year.
Application Deadline: 6 March 2026
Department: Radiology
Employment Type: Full Time
Location: Head Office - London, SE15
Reporting To: Head of Operations
Compensation: £26,000 / year
Description
As an Operations Coordinator, you will be responsible for undertaking a wide range of administrative duties which includes allocation of studies to radiologists; ensuring all information is managed correctly; logging of activities; liaising with clients and following up accordingly. You will act as the main point of contact and be responsible for the dissemination of information, messages and enquiries for the radiologist team, working with multidisciplinary team members, other health professionals, and staff. We are seeking an Operations Coordinator who thrives in a fast-paced, dynamic environment. You should be passionate about contributing to DMC Imaging's service development across both our Radiology Service Team and the organisation more widely, enabling you to be involved in the decisions that affect our service delivery. You’ll work closely with both clients and radiologists to answer queries and problem-solve. If you are proactive, adaptable, and enjoy variety in your work, you’ll fit right in.
Main Duties & Responsibilities
- Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
- Maintain accurate client activity logs
- Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
- Respond to all client and radiologist queries and requests
- Ensure reports are in line with turnaround time requirements
- Collaborate within operations team to ensure smooth transition and coverage of all work
- Action tasks set by radiologists via our systems and email
- Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
- Taking on ad‑hoc tasks and operational projects, as requested
Skills, Knowledge and Expertise
Essential:
- Quick and effective problem‑solving skills, especially in high‑pressure situations
- Ability to make informed decisions to address issues promptly and efficiently
- A customer‑centric approach with a focus on providing exceptional service to clients and clinicians
- Excellent verbal and written communication skills
- Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
- Highly organised with the ability to prioritise tasks efficiently
- Capability to manage multiple clients and maintain accuracy and attention to detail
- Strong commitment to maintaining high‑quality standards and meeting turnaround time
Preferred:
- Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
- Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided)
Knowledge and Technical Ability
- Proficiency in understanding teleradiology software (i.e., PACS)
Qualification and Training
- Bachelor’s degree preferred
- Service and operational background
Benefits
- 20 days of annual leave, in addition to bank holidays (increasing with length of service)
- Access to NHS Discount Scheme
- Career progression opportunities within a growing organisation
- A collaborative and inclusive team culture across clinical and technical functions
Operations Coordinator employer: DMC Healthcare Ltd.
Contact Detail:
DMC Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly cares about the position.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves quick decision-making, think of scenarios where you can showcase your ability to handle high-pressure situations effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight relevant experience, especially in administrative duties and client interaction, as these are key for us at DMC Imaging.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the healthcare sector. Share specific examples of how you've thrived in fast-paced environments and your problem-solving skills to catch our eye.
Showcase Your Communication Skills: Since communication is vital for this position, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at DMC Healthcare Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Coordinator. Familiarise yourself with the key tasks like allocating studies and liaising with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role requires quick and effective problem-solving, prepare examples from your past experiences where you've successfully tackled challenges. Think about high-pressure situations and how you managed to resolve issues efficiently, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to interact effectively with clients and colleagues.
✨Demonstrate Your Organisational Skills
Being highly organised is essential for an Operations Coordinator. Prepare to discuss how you prioritise tasks and manage multiple clients. You could even share a specific example of a time when your organisational skills made a significant impact on your work or team.